Reviews
Most helpful salesman!!😁
I had the best experience..financing was great..John walked us through the whole process.thank you.I have no problem recommending this dealership to friends and family looking for a vehicle in the future..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
oil change
I just came in for an oil change. The wait was less than an hour. They found oil filters and cabin filters that needed changing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2018 Prius Touring
Friendly and knowledgeable staff. Courteous, timely and efficient in providing great customer service to a repeat customer since 2010. Pleasant staff overall provided a great buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Honesty and Trusted Work
We were told that one of our axles was likely to blame for the vibration/shaking we were feeling at higher speeds. When the mechanic investigated the CV boot on the passenger side, they found that the issue likely stemmed from not adding enough grease to the boot when it was replaced in April. As a result, Toyota took responsibility for all of the subsequent service that our vehicle required -- at no cost to us other than time. We greatly appreciate the honesty, work, and time that all employees took to make sure we were satisfied and back to traveling safely on the roads!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Customers always first
This dealership has gone the extra mile to accommodate me even with very short notice. Have recommended them to friends and family on many occasions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy customer
we have purchased our last 4 cars from Carlson's and could not be happier. All dealings have been very pleasant and very professional Sales personnel knew of the product and was very easy to work with. Greeted us as entered. (did recognize us as we purchased our last car from him) Our 2015 was in an accident and totaled out, so this was not just an upgrade of cars it was because we hade to
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sales person
Very nice, listened to your needs and answered all your questions not a type of a sales person that just like to get sales. He wants to make sure that I’m happy getting the car and satisfied. Like to make recommendation to family and friends
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello! This is wonderful news to hear. We very much appreciate you taking the time to inform us of your positive experience. We are grateful for your time with us and look forward to seeing you again. Please reach out if we can ever help you with your new car. Have a wonderful holiday! Scott Backman, Customer Relations Manager sbackman@carlsontoyota.com
Great job
In and out fast in and out fast cookies and coffee nice touch.tv and a place to use electronics a plus .thank you everyone
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Routine service and cargo box mounting problem
They did a fine job on routine service and a good job of bolting down the cargo box, which had become loose. When asked, Josh informed that the loose bolts were not a regular problem, and offered several possible causes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tire rotation
It took a reasonable amount of time to do the rotation. Also, included a checklist of the car's operating components. The car wash was appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair