Reviews
Routine checkup and oil change
Carlson Toyota makes your experience easy and pleasant. Also requested a tire rotation and they deemed it not needed as the front had more tread than the rear tires. Appreciate the honesty. Also finish jobs quickly and professionally! Love going home with a nice clean car also.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy, Happy, Happy
Our experience at Carlson Toyota was GREAT every step of the way to buying our Camry. Larry is a great salesman, he explained the difference between a Corolla & a Camry becuz we had a Camry but was thinking of buying a Corolla. Their was no pressure to buy, he let us test drive the cars & he was their to answer any questions we had. The manager came & thanked us for coming to Carlson & deciding to purchase a car from them, very caring & nice people. Larry was very attentive through the purchasing process & kept us in the loop, & conversed with us so we weren’t just sitting there. The loan process went well & JT helped us make the right choose for our needs! We will be a return customer when we are looking for our next vehicle! Thank you Carlson Toyota for taking such great care of us!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent customer service
Excellent customer service . Martin and Matt was very helpful and honest and made me feel like I am at the right store . Good experience . Good job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New car
We purchased a new used car and we were pleased with the staff and love the car. I would recommend this dealership! They also provide cookies and coffee!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best car buying experience we have ever had!
Mee was extremely helpful and explained every little detail to us. He was patient and kind, he was able to lead us to all the right people to make it a smooth purchase!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Scheduled maintenance
I brought in my 2016 Toyota Rav4 for its 20,000 mile scheduled maintenance. I had an early appointment and waited while the work was performed, enjoying a cup of complimentary coffee the dealership provides. The car was finished quickly and promptly and I was on my way after a short visit. Excellent work and courteous staff!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Recall work
Everything from scheduling to drop off to pick was excellent working with the staff. The work was complete when they said it would be and without putting that many miles on the vehicle the work seems to have been completed as planned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Class act
Carlson always provides great service. Thorough inspection and clear explanation of any issues encountered, and also dependable service when there is an issue. I highly recommend Carlson... and Scott Backman is a good advisor as well. Always friendly and thorough.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience!
I love my Toyota Sienna from Carlson Toyota. Larry and the whole team did a great job. Highly recommend based upon my experience. Great job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really enjoyed our car buying experience!
From our first meeting with Mee Her, we felt comfortable with our process of choosing our new car. After starting the process, we found out from a friend that we could get a discount through our Costco membership. When we talked with Mee about that, he helped us get that discount along with a manufacturer discount being offered. We were very happy with all out interactions at Carlson Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car