Reviews
Awesome Experience!
This is the third car we bought from Carlson this year. We love Toyota and Jihan Moore has been the best to work with! When we are in the market for another car we will definitely be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
MJ, thanks so much for the great rating of our services here at Carlson Toyota. Happy holidays! Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
Great Service
Always great customer care and service. I was a drop-in and everyone was very attentive and I was almost immediate;y checked in and the work was done in a very timely manner. We received a prompt call telling us what was done with recommendations on what more needed to be done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good experience
Went in for 10,000 mile service, smooth as silk. Work was done in a fair amount of time and free cookies too! Love my Toyota, dealership under new positive management and it shows.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service was completed to my satisfaction.
My Rav4 is running Beautifully, haven't seen or heard of any unforeseen problem with the Rav. But if I do, you can bet that I will be bring it back in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Recalls Fixed
We had two Prius recalls. They were both fixed in an hour and one half with the normal professionalism we have come to expect from Carlson.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Win, thanks so much for the great rating of our services here at Carlson Toyota. Happy holidays! Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
Had a low tire checked
The service was right on. I had a tire looked at. The technician said it would take about an hour to inspect and repair. It did. Everyone was curteous and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
Excellent service. Work was done in a timely manner. Pleasant Individuals to deal with in all aspects of your business. Truck was cleaned when I recieved it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’m wearing a smile!
The staff is the best! Service was thorough and quick. The cost was well under what I expected. Love the facility and hospitality! Excellent quality consistently!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome personnel, courteous and quick.
Have two Toyota's bought at Carlson Toyota. All service and any other issues are dealt with by them. Service is always quick and easy. They get us in when we want to be there, always have time for our vehicals. Staff is very friendly, courteous and willing to help and take the time to answer any questions we might have. We have never had a reason to say a bad word about the service or the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A great car buying experience
We bought a 2016 Prius from Preston on Friday, October 2018, to replace our 2008 Prius which we bought new from Carlson and had serviced by Carlson. Preston was excellent to work with. He kept us informed throughout the process and took great care to make sure we would be satisfied with the new car. It was a totally pleasant experience, actually fun. We love the car and are learning its technology.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Marte, thanks so much for the great rating of our services here at Carlson Toyota. Happy holidays! Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com