Reviews
2019 Highlander
This is our 2 purchase with Carlson we have been very satisfied with our experience both times. We would recommend this dealership with family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Daniel
I love my new Highlander, Daniel made it so enjoyable and fun, from the moment he shook our hands until he gave me my “fancy car” training and sent me on my way. He is so knowledgeable of all the products and features. He made me feel welcome and important to him and Carlson’s. What an asset he is to your company. I look forward to working with him for the life of my super beautiful new Toyota! Thank you, Cleo Johnson - proud new owner of a Highlander
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
My wife and I have been coming to Carlson Toyota since 1998 to lease our Toyota Camry's. Over all of those years, we have dealt with Bo Brown. He has been proven to be very knowledgeable concerning the Toyota product line, and has always been a pleasure to deal with. We also use the Carlson service department and again, we feel quite confident in their work and professionalism.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quick service When I needed it done
I am new to Carlson Toyota but everything has been great. I recently purchased a vehicle there and had an accessory installed. They scheduled it for a time that fit my schedule, made the changes faster than anticipated and I had the convenience of a loaner. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
The service was great and he is an honest and respectful guy. He always does a great job for me and I always appreciate his help along with the service manager’s
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
EXCELLENT SERVICE!!!
We were working with Joshua and he was fantastic. We bought a brand new Toyota and couldn't be happier with the whole experience!! I would recommend this dealership to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly and professional services
Gerry Chau in sales stays on top of the process and communicates well with all the other professionals for an excellent car buying experience. I have always liked the service department and found them to be concerned and helpful when I needed information from them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Theo was very fun to work with
It was a pleasure to work with Theo from start to Finnish. He was very knowledgeable and was able to walk us through every step with ease.. I would come back just because of Theo. One thing I did not understand is why it took a day and half to install the electric start. Service had it at 8:00 am and said it would be done between 5:00 and 6:00 that evening. Then I got a call at about 4:00 and said they had a snafu and could not get done until the next day. Not great explanation made me fill they did not know what they were doing.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent dealership
Quick, non pushy, very friendly place, great salesperson I had, Norm. I’m so happy about my 2018 RAV4! It helps with the sales rep as well, he did a great job to sell me my RAV4, keeps in touch if any questions. Thank you Carlson Toyota
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
trade in and purchase vehicle
very good experience with personnel and test driving the car. Love the car and it has all of the equipment that I wanted to have
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car