Reviews
Write a reviewAbove and beyond for our bad situation
I can't say enough good things about the people here! We were in a bad spot with a lemon truck. We had sunk over $9k in repairs and it needed at least $1.5k in more repairs. While not being worth the $8k we owed...We were upside down and had fair credit. They took the time to help us get into a used vehicle we could afford even with the negative equity we had to roll over. We left out of there feeling like a weight had been lifted off! I have a VERY dependable van now and the payments are well within our budget! Even with our poor circumstances, they treated us with respect and actual concern. What they did for us was above and beyond what I ever thought possible in our situation. They sincerely care about their customers! From the bottom of my heart THANK YOU Capital Chrysler Jeep Dogde!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best car buying experience ever!
My salesman, Mr. Herring treated me friendly, non-pushy. As a woman going into a dealership, I've often felt taken advantage of. Not here! He patiently answered all my questions, without any rush. My new dealership for sure. I would encourage anyone to ask for Devin Herring!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service visit
Staff was very helpful and knowledgeable. Completed oil change work quickly. Helped with scheduling follow up visit for recall work and providing a quote for brakes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent
Excellent customer service helped every way they could. Very friendly and knows exactly how to describe what they are selling. Would highly recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Recalls
Had 4 Recalls fixed.the service paper said the break fluid needs immediate attention? I checked and the fluid was a quarter inch below max and 2 inches above minimum? I guess they mean it needs flushed? Every thing else checked out. I already knew it needed tires so. Over all guess it gets 4 stars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Outstanding service
Always have outstanding service at Capital Chrysler in Garner! The service representative was very friendly and explained everything that was needed for our car to complete the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service department
Today was my first visit to this dealership, just moved here. Chose this dealership because of it's online ratings. Joe Tomberlin, my service advisor, took great care of me, explaining NC inspection, etc. He even replaced a valve cap that was missing from a tire! Also had the 30,000 mile service for my Jeep. Wonderful service, everybody is so friendly. I would def recommend and will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Speedy service
I brought my 2014 Chrysler Town & Country into Service for an oil leak in the engine. The service department was busy but the wait was relatively quick. I needed a part replaced so I was prepared for a long wait. But I was in and out sooner than promised and with children in tow, I could not be happier that it didnt take a whole day to get the job done. I also appreciate the separate play space for children to wait.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Absolutely amazing team
What an experience, great customer service. I would always refer people to them. Thank you and it was a pleasure working with you. You made the buying experience incredibly good. Thank you Ken
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Start forward
Told them what I was looking for they gave me out the door price did not have to ask for that and when I went to buy it it was still that price Kim was the sales lady I would ask for her she did a awesome job
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car