Apple Ford Apple Valley

I bought a 2017 ford escape the thing is trash, it pulls dangerously to the right when accelerating, have brought it in to the shop and they lied to me. Telling me it was fixed when it clearly was not. In short dont buy a car from these hacks consider this a warning to all.

I just purchased my 2019 Lincoln MKZ from Apple Valley Ford. I was completely satisfied with all aspects of my purchase. Bob Patterson was exceptional in bringing the deal together for me! I’ve only had my car for one day....but, absolutely love it so far! I would not hesitate to purchase future vehicles from Bob and Apple Valley Ford.

Brought in Nov 2 to collision center. After lack of communication for 3 weeks, they say my car is done. Let's start Day 1: told collision center the issues I needed addressed at dealership for service, since it was next door. My original warranty was to expire in about 3 weeks from the first date of Nov.2. Day 35: collision center finally done with cars body work. But he needed to get the speaker i had requested for warranty repair. Called service, they couldn't get to it that day, but it would be done 1st thing tomorrow. Day 36: called to see if speaker was installed, and they let me know it was on order. xxx!?! Different than yesterday!! On top of it, they tried to have me pay for it, because it was now out of warranty. xxx?!? They knew about this nov. 2. Its now dec. 8. There has been 3 phone calls to me this entire time- I've had to call to get updates. I have now moved up the chain, have a Ford case #, and am in progress of taking this all the way up the ladder. Henry Ford would Not be proud of the customer service- or complete lack there of. I will be picking my car up (hopefully this week) and I will be going through it with a fine tooth comb. Rest assured, it better look better than the 1st day I purchased it!! Updates to follow.

I chose Bob Patterson as my salesman after reading positive reviews on his business acumen. One particular review was about him helping a first time buyer who was female. I was impressed with the review and called Bob. He answered the phone right away and got my contact information to call me back. From there we were able to text and email. I was able to do all business and did not have to drive to the dealership until I was ready to get my new truck. This was very handy for me as I live three hours away. All the staff at Apple Valley Ford were very helpful and accommodating! I had a very positive experience and I want to thank Bob for his grace and professionalism! Bob never pressured me and I felt relaxed the whole time and when I brought my family with to celebrate my first new vehicle purchase, Bob made it extra special! Thanks Bob! I have been impressed that the positive reviews I found on Bob held up for me and I too also had a positive experience! I would recommend Bob to anyone wanting to have a positive and low stress experience. Whenever I had a question, Bob was always able to give me a wise answer and I knew then that he helped that young lady diligently with here first time purchase. A true diamond.

On 9/01/2020 Service dept. performed unauthorized work and charged $150.00. for a brake diagnostic after performing covered warranty work. "added operation" is the term they use now on their invoice to get customers to pay WITHOUT PRIOR consent. BEWARE!! In addition, outside of the warranty work (replaced brake booster) no repair was done.

We have been buying cars from Derek Smith for 10 years. He is now sales and credit person making transaction seamless. Derek is very knowledgeable with any ford product. Love Derek

Mark was great! Found me the vehicle i needed at the right price and in great condition! Thanks for the excellent overall experience and for making me feel valued!

I set up an appointment to look and possibly buy a used car. As of 8:36 pm they asked if I would make the appointment. I replied yes. Never heard anything else except who to contact. Drove an hour to test drive the car as per the night before. We go in and a rude salesman look up our information and proceeded to tell us it was sold. More or less we were not worth anything because we were not buying a new car and he didn't have time for us. It was my dream car and treated like we were dirt under their feet. They also responded that they sent me an email that I never recieved. I am still checking!

So I get a recall notice for my wife's 2014 MKZ. I stop by AV Ford/Lincoln to schedule the service and to get the oil changed while it was there. I thought $70 for the oil change was a bit excessive but it included a complete inspection, tire rotation, fluid top up etc, and a health report so I thought it was worth the up-charge. While at the dealership, I spot a nice looking Continental; took a couple of pics to show to the wife and she thought it was a nice car too and worth a test drive. So I call the dealer and spoke to "J" who was on the floor at the time. For whatever reason, he could not or did not want the sale and passed me on to "R". I spoke to "R" for a while and told him my car will be there for service in a couple of days and I requested that he have his used car manager look my MKZ over while it was there and come up with a trade offer so we could do a deal on the Continental. He thought that was a good idea and we left it at that. Still waiting for his valuation. So the day comes to drop the car off for the service work. All went smooth and the people were nice. We cruised the lot so I could show my wife the Continental...she loved it. I then spent some time on their website crunching some numbers and evaluating the car. All good. Later that afternoon I get an email from "P" that reads in part: "We need your MKZ at Apple Ford Lincoln Apple Valley". This could have been an auto-generated email. I call "P" and mentioned that I am already dealing with "R" and am waiting for my trade valuation. He thanked me. Later on that day I get the call that the car is ready. I go to the cashier to settle up and I noticed that the Health and Inspection report that I paid for was not included. I requested it from the cashier and she tells me that "I was not entitled to it". Huh? Why not, I ask? She proceeded to insist that I was not entitled to it (even though its a line-item charge on my receipt). She was obviously not familiar with the service and hung her hat on the "not entitled to it" narrative. We left, it was late and we needed to get to another appointment and I figured I'd get it straightened out when I got a call from "R", the sales rep...remember him? As a side note; this special oil change service is called The Works and is promoted on their website. But for whatever reason I am not entitled to it. A few days later I get a phone call from "P" (I don't know if it was the same guy who sent the email a few days before) and he wanted to know about my experience with service but seemed more concerned that I give them "nothing but a 5 Star review". I proceeded to let him know where my heartburn was due to the oil change fiasco. He thoroughly agreed that I should have gotten the report and assured me he would make sure I got it. That was on June 27. I'm still waiting. Also I have not heard diddly squat from anyone in the sales department. Here I am, a qualified buyer, with a viable trade, cash in hand and ready to buy a Continental; and not a word from the sales dept. Business must be good. Its worth noting that two years ago, when we were looking to buy the MKZ, AV Ford had the exact car we wanted at a very competitive price. But due to a very weak sales guy, we drove a half hour and 30 miles out of our way to Minnetonka and bought the car there. AV Ford aren't the only game in town and don't have the market cornered, You have a choice. Note to the General Manager: You have coaching opportunities up and down the line. You should address them. At this point, both my wife and I have soured on doing business with AV Ford. Note to anyone reading this if considering doing business with these guys; take it for what its worth. This is my experience; your mileage may vary.

At Apple Valley Lincoln, Rhonda Mulkey is a blessing in disguise. Rhonda made the experience of a car purchase painless and, actually, a pleasure. Having only dealt with our family owned dealership for the last 30 years, Rhonda is engaging and truly interested in you, making the purchase, with her help, like dealing with family. You know how looking for a car and then going through the purchase process is stressful? Well, not here! Working with Rhonda on this purchase was relaxed and a great experience. Be sure to check out Apple Valley Ford-Lincoln.....you'll not regret it