Pacific Auto Center - Fontana

¡Estafadores, Fraudes, Mountebank, Tramposo! ¡No compre aquí! Este lugar intentará robarle su dinero. Le mentirán y le dificultarán la compra de un vehículo sin decirle que agregaron piezas nuevas o alguna otra afirmación ridícula.

I buy vehicles all over the US. This is BY FAR the worst large dealership I have ever worked with. From the salesman Julio to the Finance Manager Victor, to the GM I think she said her name is Maria. Although I don't believe she was the actual GM. Very rude, the upcharge for accessories isn't done anywhere else but at this dealership. DO NOT buy from this dealership. I promise you will find a better deal out there with better people. If I could give them 0 stars I would.

Absolute horrible experience Took two days just to get a call back salesman was worthless and seemed annoyed to have any questions and not to mention that over $3000 In worthless Add-ons and upgradesThat they add to the price that is non-negotiable two they’re already high prices

Fernando in finance helped us with the process of getting our vehicle. Everyone was amazing and so helpful. I would definitely recommend for my family and friends to come here

Roberto was the salesman that assisted me he did a great job on getting in contact, communicating with me. I appreciate the effort he did to get me in a truck. I will definitely recommend if you are looking for a used truck to visit pacific auto and ask for Roberto.

Can't get ahold of anyone for 3 weeks now. safety check was never done spare had nail and water in the where the spare goes. Spare wheel was rusty. I was promised a call back from a mgr 10 times even after my last review. Once you pay them you're on your own. I came in with a pre approval voucher but behind my back they dinged my credit with 8 hard inquiries only to save me very little and set me up with a bank that I can't stand

Smooth and easy transaction. Very friendly and professional. Would definitely recommend to friends and family. Talk to sales rep Armin , he'll take care of you

Nate made you feel at ease from the first meet handshake to the deal closed handshake. Found the best deal in the lot for us.

I sent this review to the customer service email that responds to all the negative comments here and heard NOTHING: I bought a Nissan Passenger Van from this car lot at the beginning of February From the start it was horrible, and it only gets worse. I call the lot, talk to whomever answers the phone, asked him about the car I was looking for. He tells me the car is there and come take a look. My husband drives out to the lot, walks into the building, there are multiple people sitting behind the desk, not a single person looks up, no one greets him, no one even looks up at him!!! So 1. This is horrible customer service, and 2. I can only imagine this has to do with my husband being Black. This is EXACTLY how we are treated when we enter racist establishments. My husband stands there for a bit. No one looks up, 2 people are watching their phones, still nothing. He finally says out loud to everyone in the room since no one is even looking up, “I’m looking for ______ “ He identifies himself and proceeds to tell my husband that the car we are looking for isn’t actually there. Mind you, we drove 45 minutes to come look at this car. We are beyond mad at this point. The next morning he calls me and tells me he found it. So my husband drives back the next morning. The guys isn’t apologetic AT ALL. Doesn’t even care. And the ONLY reason we came back is because this car is hard to find and we really needed it. The next morning I go back to buy the car and fill out paperwork. There is absolutely no urgency, no commitment to good Service, in fact, we feel like we are putting the sales person out and bugging him. No joke, that’s how he made us feel. AFTER we have now made 2 trips and experienced horrible service. We finalize paper work, he says he’s going to get the car washed for us before we take it. THIS LITERALLY TOOK 4 HOURS. We left and came back that night. And it continues to get worse: In your prices you charge us $2500 for an anti left system and some door handle pads. The same door handle pads are on Amazon for $20. They are incredibly easy to install. Also, who even uses these? You guys charge $500 for this. I reached out to the company that does them and he told me he would do my other car for under $150 for a car with 5 handles. And you guys are charging me $499 for 3 handles! And here we are, a month out from having our car and it has been the most insane hassle trying to get it put on our car. You charged us for it, it was never installed, the only reason the guy helping us knew this is because WE pointed it out that it wasn’t done after reading the contract. And now here we are, calling the lot every day, trying to solve this problem. We never get calls back, its always “Someone will call you today” AND IT NEVER EVER HAPPENS. I want a refund for the door pads. This is absolutely unacceptable. You have my money and no one cares to give us what we paid for. On top of the fact that its so over-priced and not something I even want. All this to say, my experience was HORRIBLE. I am local to the area and have lived here my whole life. I have purchased many cars from the area and have never experienced anything like this. I’m walking away from this lot with money taken from me that I didn’t want to ever spend AND with a feeling that this car lot is racist and doesn’t offer exceptional service to people that aren’t white.

I sent this review to the customer service email that responds to all the negative comments here and heard NOTHING: I bought a Nissan Passenger Van from this car lot at the beginning of February From the start it was horrible, and it only gets worse. I call the lot, talk to whomever answers the phone, asked him about the car I was looking for. He tells me the car is there and come take a look. My husband drives out to the lot, walks into the building, there are multiple people sitting behind the desk, not a single person looks up, no one greets him, no one even looks up at him!!! So 1. This is horrible customer service, and 2. I can only imagine this has to do with my husband being Black. This is EXACTLY how we are treated when we enter racist establishments. My husband stands there for a bit. No one looks up, 2 people are watching their phones, still nothing. He finally says out loud to everyone in the room since no one is even looking up, “I’m looking for ______ “ He identifies himself and proceeds to tell my husband that the car we are looking for isn’t actually there. Mind you, we drove 45 minutes to come look at this car. We are beyond mad at this point. The next morning he calls me and tells me he found it. So my husband drives back the next morning. The guys isn’t apologetic AT ALL. Doesn’t even care. And the ONLY reason we came back is because this car is hard to find and we really needed it. The next morning I go back to buy the car and fill out paperwork. There is absolutely no urgency, no commitment to good Service, in fact, we feel like we are putting the sales person out and bugging him. No joke, that’s how he made us feel. AFTER we have now made 2 trips and experienced horrible service. We finalize paper work, he says he’s going to get the car washed for us before we take it. THIS LITERALLY TOOK 4 HOURS. We left and came back that night. And it continues to get worse: In your prices you charge us $2500 for an anti left system and some door handle pads. The same door handle pads are on Amazon for $20. They are incredibly easy to install. Also, who even uses these? You guys charge $500 for this. I reached out to the company that does them and he told me he would do my other car for under $150 for a car with 5 handles. And you guys are charging me $499 for 3 handles! And here we are, a month out from having our car and it has been the most insane hassle trying to get it put on our car. You charged us for it, it was never installed, the only reason the guy helping us knew this is because WE pointed it out that it wasn’t done after reading the contract. And now here we are, calling the lot every day, trying to solve this problem. We never get calls back, its always “Someone will call you today” AND IT NEVER EVER HAPPENS. I want a refund for the door pads. This is absolutely unacceptable. You have my money and no one cares to give us what we paid for. On top of the fact that its so over-priced and not something I even want. All this to say, my experience was HORRIBLE. I am local to the area and have lived here my whole life. I have purchased many cars from the area and have never experienced anything like this. I’m walking away from this lot with money taken from me that I didn’t want to ever spend AND with a feeling that this car lot is racist and doesn’t offer exceptional service to people that aren’t white.