Reviews
Lack of hospitality and think consumers are brainless
Stopped into Cappelino to check out a new vehicle. Received no acknowledgment whatsoever! Sent an email through GMC's website and received a call. Finally setup an appointment with a salesrep, only to be disappointed with their pricing. Way off the rocker!! With all of the information available, consumers are much smarter and I have a feeling dealerships will go the way of malls.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Bought a new GMC Denali
My salesman Sal Moreno did an excellent job taking care of me! He was helpful and did not pressure me in any way. Showed me lots of vehicles and cared that I bought a vehicle that I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Really good experience. Negotiations were easy, and I really felt this dealership valued my business and me as a customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wife and Mother
Our salesperson, Sal, was informative, patient and very helpful. He helped us find a vehicle that fit our requirements for safe, reliable family transportation and was within our budget. We will definitely refer people to your dealership, and to Sal in particular.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer
Great Dealership. Fair and knowledgeable negotiation. I bought the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience in the Purchase and Repair
I purchased this vehicle from the dealer as a new vehicle which was a very easy process. I was updated on the progress of the repair to my vehicle by the service advisor at every stage of the repair. I was provided with an excellent rental vehicle during the time of the repair. Thank you for the great service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great again!!
Great past and present lease experience with the dealership, Gary and our salesman Scott.. would highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paul from Lancaster
I am always satisfied after a service appointment at Cappellino's. The entire service team is both helpful and attentive to me as a customer. Prompt and efficient service is the trademark at this dealership. After numerous purchases and countless service appointments I can recommend Cappellino 's to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
KMann Clarence NY 2015 SIERRA service work !
Another great experience! Connie David Salvo all ways greet me with a smile ! Check for recalls and tell me the truth about how long it will take . Mechanics all leave truck clean and they wash truck too ! Thank you for your great service , I will be back ! Ken
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
6th new vehicle from Cappellino
Just picked up my 6th new truck from Cappellino's. They are always professional and available when I need them. I have always shopped around and the Cappellino's always come up with the best deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car