DeFOUW Automotive

We have bought multiple cars from this dealership and they do not disappoint. We have been give top notch service in sales. Our sales advisor was Ben and sales manager Matt. They both worked very hard to make us happy. We will keep coming back! Thanks DeFouw BMW for a great experience!

We found and inquires about the car online. We set up a test drive for that evening. When we arrived, the car was pulled up front and waiting for us. Our salesman, Garry, was very knowledgeable and helpful - yet NOT pushy. Although already at a great price, the dealer met our offer half-way and negotiated with us. We had a couple of things that we wanted done prior to delivery and these were done no problem. We got a great rate and we're very happy customers!

Drove 4.5hrs because DeFouw had the vehicle I wanted at an excellent price. The car was missing a few simple accessories and my salesman replaced them, although he was not obligated to. Overall a very good experience

We drove over an hour to see a salesperson that we had used in the past... WELL WORTH it! Sheila, as always, went above and beyond our expectations. The finance department was great too. My kids thought the t-shirt and hat from the tent sale was almost as good as the new car! Keep up the great work Sheila and DeFouw Chevrolet!

Had great experiences with Defouw Chevrolet and BMW sales, however I would give ZERO stars if possible to Defouw BMW service department. We were sold a lemon claiming to be a 2008 BMW 335xi less than a year ago. Within a month, it stated that brake pads were thin (understandable with a used car) but the engine started missing in addition. My wife took it in and they gave her an estimate for over $2700 to do brakes all around, replace an ignition coil, and repair the equivalent of a rear main seal (gasket). The oil had just been changed and there were no oil leaks (still aren't 10 months later... Hmmm). We ended up getting brakes and ignition coil done by our mechanic for under $800. We've had two more ignition coils replaced for $350 more and the car runs better but still codes and shutters when in passing mode above 4500 rpm in 2nd gear. Research shows this most likely to be carbon build-up on the intakes (again understandable for a used car with 100K miles). Research also shows average cost at dealers is $400 to $700 for walnut shell blasting of the intakes to remove buildup and fix the issue. Steven with Defouw BMW service quoted me $2200+ for this carbon blasting. I called BMW North Cincinnati and got a quote for $695. In the last month, the radio speakers were crackling in the back and then the radio just stopped working. Radio is still on but no sound including no gong when starting the car. Research shows this to be a software update issue. Steven at Defouw BMW service quoted $109 to reprogram the software so that the speakers will work again. Bill Defouw BMW service is a worthless service center aimed at overcharging people with enough money not to care that they are being taken for a ride. Bill Defouw BMW service does absolutely nothing to provide service after the sale and retain customers. We will never go back to this pathetic excuse of a service center. I'd rather drive to Cincinnati and be treated like a customer!

Pam Strain was very helpful and friendly. We found just the right vehicle for our needs.

We were browsing the used car area and after a couple minutes the salesman Loyd Howard came up and introduced himself and asked if we needed help. He was very professional and down to earth. The car we wanted to drive didn't start due to a dead battery. He rushed to get a jumpbox and away we went. He was knowledgeable and informative but not pushy. He stayed late to get our paperwork started and was very pleasant. The next day when we picked up our vehicle he was just as nice. Overall great experience and definitely would buy another vehicle from defouw's and definitely want salesman Loyd Howard again.

Iv bought three vehicles from De Fouw's and they have treated me real well each time and the salesman is just great.

The tech was Jesse Yuill and he was professional and very thorough with my repair. I would definitely recommend him and his service writer to anyone.

It is a recall service for Chevy Malibu 2016. Great service. It took less time than I thought. I believe the problem is solved.