Reviews
Chad Troxell
We have always enjoyed our time with Chad. He is super friendly and always comes to visit us when we are waiting for our oil change. He remembers our names and details about our family and us. We give Chad 5 stars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Fred and Betsy, Thank you so much for taking the time to let us know about your experiences with Chad! We also wanted to thank you for your business in both Sales and Service. We will pass this along to Chad. Please let us know if we can help in any way. Sincerely, DeFOUW Team
Chad Troxel is the man!
Couldn't have hoped for a better vehicle purchasing experience. Chad Troxel was amazing to work with! He went above a beyond to find me exactly what I wanted and with the payment I wanted. Not your typical pushy sellman who only cares about commissions. He did such a great job when I bought my new truck a couple months later I sent him a short email stating that my wife and I were thinking about upgrading her to a new Equinox. With in 10 minutes of sending the email Chad called me. The next day my wife and I drove to the dealership to sign papers on her new Nox! No wait, no hassle what so ever, Chad had everything done and ready to go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Randy, Thank you so much for taking the time to write such a great review. We are happy you've had such great experiences with chad on the purchase of your Truck and Equinox. Also, thank you for your loyalty Randy as it means a lot to us and of course Chad. We look forward to working with you again! Please let us know if we can help in any way. Sincerely, DeFOUW Team
Chad Troxel was awesome!
I came in to have my oil checked and walked out buying a new car. I worked with Chad Troxel and he was awesome to work with.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tam, So happy to hear you had a great experience with Chad and our Team! Thank you for taking the time to write this review. We appreciate your business and look forward to working with you again. Please let us know if we can help in any way. Sincerely, DeFOUW Team
Chad Troxell did an awesome job for us!
Chad Troxell did an awesome job for us when we leased our car in May 2017! He was very thorough in his explanation of the leasing process, and took as much time as we needed to check out the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Steve Thank you so much for letting us know about your awesome experience with Chad. We want to welcome you to the DeFOUW Famimly and look forward to working with you again. Please let us know if we can help in any way. Sincerely, DeFOUW Team
realtor
our sales person Chad Troxel was very helpful fun outgoing and got us the right price for us will do business with him again Gary Thompson ps; we need our laundry done soon!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the great review! We'll make sure Chad sees your message. We appreciate the opportunity and look forward to working with you again. Please let us know if we can help in any way. Sincerely, DeFOUW Team
Chad Troxell is the best saleman I have ever met.
I have recommend him to everyone at my job. So if you need help contact Chad Troxell, Lafayette Indiana. DeFouw is the only place I will go now, and I have passed out Chad's card to everyone. He is very knowledgeable
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Linda, Thank you so much for the kind words. We appreciate it and I know Chad does as well. We appreciate your business and look forward to the opportunity to earn it again. Sincerely, DeFOUW Team
Wonderful experience
Chad Troxell went above and beyond. Drove all the way over from Urbana, IL to buy a car from him. We'll be going back when we need another vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for giving us the opportunity to earn your business all the way in Urbana, IL! Our out-of-state customers mean just as much to us as the ones here locally. We are so glad Chad gave you a great experience. Welcome to the DeFOUW Family. Please let us know if we can help in any way. Sincerely, DeFOUW Team
CHAD'SW THE MAN
SHOPPING FOR A NEW CAR COULD NOT BE ANY EASIER. CHAD TROXELL MADE THE EXPERIENCE THE BEST. IF ALL YOUR SALES PEOPLE WERE LIKE CHAD IT WOULD MAKE CAR SHOPPING FUN AGAIN,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mike, We appreciate your business the time you took to let us know about your excellent experience with Chad. We hope you enjoy your new ride! Please let us know if we can help in any way. Sincerely, DeFOUW Team
Chad Troxell was so helpful!
After my daughter's car got to the point it was easier to buy than repair- especially with bad ERG valve, we reshuffled the family cars and needed a "new to us" car. After doing the necessary research and getting a preauthorized loan, we went looking. Chad Troxell at Defouw was extremely helpful and professional. He listened to us and helped us narrow down choices. He made sure we were aware of all of the new features and answered all of our questions. He was available to us for follow up questions and getting everything in order. We purchased a 2016 Chevy Cruz. When the hailstorm hit Lafayette a month after we purchased the car, Chad reached out and helped set us up with the service department to remove numerous dents. We would highly recommend Chad to anyone looking for a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Diane, Thank you so much for the opportunity to help your family find a car that fit everyone's needs. We also appreciate the kind words for Chad and will definitely pass your message along. Welcome to the DeFOUW Family! Sincerely, DeFOUW Team
Got the corvette I wanted!
Great and NONstressful experience. Chad Troxel made sure everything went smooth. Im very happy with my purchase. I will tell all my friends about the great deal I made.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Steve, Thank you for the kind words. We are so happy you had a great experience with Chad! Your business is much appreciated and we look forward to earning it again in the future. Please let us know if we can help in any way. Sincerely, DeFOUW Team