Reviews
2017 Jeep Patriot
Andy McNeany was an awesome salesmen. He helped find the Jeep that I was looking for. He didn't want me to go home empty handed driving 1.5 hours. Was not pushy at all. Answered all my questions. I will buy from Andy again. Don't forget Craig Rutan, helped with my online questions. Thanks guys.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Dana for taking the time to leave us a review! We are glad to hear your DeFOUW experience was a good one. If you ever need anything in the future don't hesitate to reach out to us! I will pass on the good word to Andy!
2018 Silverado truck
Shelia Passmore provides excellent customer service both before and after the purchase. She is truly driven to achieve complete customer satisfaction. Highly recommended for all your automotive needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind review and congratulations on your new car! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We'll be sure to let Shelia know that she made an impact during your visit. We look forward to working with you again down the road. Sincerely, The DeFouw Chevrolet BMW Team
BMW x3 35i 2017
I had pleasant experience at the dealership. I greatly appreciated since this was my first time that I am buying a car. J.R Howerton was able to answear my questions that I had. Really fast purchasing process. I would strongly recommend this dealership when anyone is purchasing a car. I can't say how great the car is just wow!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your purchase, Cyryl! It was a pleasure to read about your first car purchase experience working with J.R. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, The DeFouw Chevrolet BMW Team
One of my best experience ever
I had the pleasure to deal first with Craig Rutan and then he directed me to Dan Landes. Overall, it was an outstanding experience. When I got there, the car, 2017 Hyundai Sonata, was ready and waiting for me for a test drive. I loved it immediately. The process was smooth and i got out of their office within 1h30mn. I will definitely do business with them again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review, Chris! It's delightful to know that Craig and Dan were able to provide you with such a pleasant car-buying experience. Please come back and see us again in the future with anything else you might need. Take care! Best, The DeFouw Chevrolet BMW Team
Great experience 3 times now
I like working with Andy. I will keep driving from Carmel to buy/lease cars from him. He makes the process so easy that this is my 3rd purchase from him. Worth the trip!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Seth, you have been doing business with Andy and DeFouw Chevrolet BMW for years and your review about us is truly appreciated. Enjoy your new car that you recently purchased and we will continue the great service that you have been used to for years. Take care and happy trails. Best, The DeFouw Chevrolet BMW Team
Best car buying experience ever.......
Loyd was very easy to work with, wasnt pushy and respected my wishes and concerns. Thank you for such a remarkable experience. I would recommend this dealer to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tanya - Congratulations on your purchase! It's quite an accomplishment to hear that Loyd provided you with the best car buying experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best, The DeFouw Chevrolet BMW Team
Great used car shopping experience
Had a great experience with Garry Crutchfield. We needed a used midsized SUV and came in to test drive a Chevrolet Equinox. Ended up not liking that car, but they had two Hyundai Santa Fe Sports on the lot. Ran out of time to drive it but Garry came in on his day off to help us the next day. Very happy with the car, the value, and the buying experience, and we recommend Garry highly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your purchase, Seymours! Thank you so much for sharing your experience with our dealership and especially with Garry! We look forward to working with you again down the road. Best, The DeFouw Chevrolet BMW Team
Excellent Dealership
We were in the market for a 2018 Equinox. They had a great selection on their lot. Our salesman, Chris Harrington, was very helpful, and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time and providing us with feedback, Chris will love to hear that your experience was good! We hope you love the car and we can assist you with your car experience at step, as we are a full service dealership. Again, thank you for the feedback and hope you enjoy your 2018 Equinox! Best, The DeFOUW Team
So welcoming!
Ben is super sweet, along with the rest of the team, HUGE THANK YOU TO EVERYONE! I love my new “to me” car so much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad to see you and satisfied with your purchase. At DeFOUW, we know purchasing a car is a big commitment so selecting the right one is crucial. It seems as if we have found the one for you and greatly appreciate your business! Thank you for taking the time to provide us with feedback and Ben will love to hear your kind words! Best, The DeFOUW Team
very happy!
I spoke with two other dealerships before contacting DeFouw and the customer service at the other dealerships was horrible. Noel Evans made my car buying experience easy and stress-free. I drove over an hour to buy my car from DeFouw and I would do it again in a heartbeat.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Megan, Thank you so much for taking the time to let us know about your awesome experience with Noel! We are so happy he made your buying experience smooth and stress free! We appreciate your business especially from such a long distance away Megan! Welcome to the DeFOUW Family! We look forward to working with you again. Best, DeFOUW Team