Reviews
Pam Strain
Would definitely return to Pam Strain and DeFouw for futher purchases. Had nothing bad to report. Great people, great dealership. Oil changes have been right on time along with service department appointments. All clear.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kathy, we're very happy to hear that your overall experience with us has been great. Our team takes customer service very seriously and we are thrilled to know that you are satisfied with our services. Congratulations on your purchase! We will share your comments with Pam and we look forward to working with you again down the road. Regards, The DeFouw Chevrolet BMW Team
Great Service!
Ron Pierce was the representative that helped me purchase a new vehicle. He was very professional, kind, and attentive. He went the extra mile making sure I was comfortable with the process and vehicle I picked out and spent thirty minutes after I made the purchase explaining the features and benefits of the vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review and congratulations on your purchase! We are so happy you had such a great experience with Ron. He definitely goes above and beyond for his customers. We appreciate your business and look forward to working with you again. Regards, The DeFouw Chevrolet BMW Team
Love my "new" pre owned Sonic!
Absolutely love my certified, pre owned Sonic! So glad Noel reached out after seeing my "want list"! A very positive purchase experence. Well worth the visit to Lafayette.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the great Review! We appreciate your business and look forward to the next time we can work with you! Let us know if we can help in any way!
happy buyer
my salesman, Noel Evans, was very helpful but not pushy. he found the exact silverado i wanted and helped make the buying experience very easy. facilities were nice and they had great selection. had looked other places and defouw beat their prices
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your Silverado, Rich! We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that Noel provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Regards, The DeFouw Chevrolet BMW Team
Comfortable..
We had an amazing experience at DeFouw. Pam Stain made us feel like family, we couldn't have been happier with the choice we made. Highly recommended..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your purchase, Jason! Thank you so much for sharing your experience with our dealership and especially with Pam! We look forward to working with you again down the road. Regards, The DeFouw Chevrolet BMW Team
Great Car Buying Experience ! Thanks Noel !
I bought my last SUV at this facility and the process was facilitated by Mr. Noel Evans. I live in Indy and almost all conditions and arrangements including pictures of the vehicle were discussed on phone or online. Noel was super friendly and helpful and was very receptive to my requirements and concerns. On site, he ensured that I got a decent price for my trade in which had some defects that I was not aware of. He was very punctual in communicating with me occasionally to ensure that the vehicle performed to standards. Would definitely recommend Noel and DeFouw automotive for a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your purchase! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Noel was so positive. Please come back and see us again in the future with anything else you might need. Take care! Regards, The DeFouw Chevrolet BMW Team
Excellent experience
Noel is a very good person. I am a foreigner and i feel he is very sincere and helpful. I have driven this used Hyundai for three months without any problems. My friend introduced me to buy my car here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your purchase, Pingyu! Thank you so much for sharing your experience with our dealership and especially with Noel! We look forward to working with you again down the road. Regards, The DeFouw Chevrolet BMW Team
Great Experience with Noel & Dave
From the first phone call to completion of the paperwork, trading for our new used vehicle went smoothly and efficiently. We will be back when we're looking for another vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your purchase, Jeff! Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing DeFouw Chevrolet BMW. Regards, The DeFouw Chevrolet BMW Team
Outstanding Customer service
Noel Evan's provided outstanding customer service and exceeded our expectations during the buying process for a 2018 Traverse. He was extremely knowledgeable and ensured my wife fully understood how to work everything offered with the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you and congratulations on your 2018 Traverse, Ken and Tess! We're happy to hear that Noel was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Regards, The DeFouw Chevrolet BMW Team
Excellent car buying experience!!!
This was only my second car that I have purchased, and it could not have went smoother. Noel Evans went above and beyond to make my car buying experience enjoyable. There was absolutely no pressure to buy a car. I was able to test drive several different models to determine what I wanted, and did not feel rushed either. Noel Evans did not feel like a "typical" used car salesman, rather he felt like a friend that I have known for years. Even financing through Defouw was effortless. I highly recommend using Noel Evans to find your next vehicle!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your purchase, Shawn! Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Noel was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Regards, The DeFouw Chevrolet BMW Team