DeFOUW Automotive

(674 reviews)
Visit DeFOUW Automotive
Sales hours: 8:30am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (765) 588-9006 (765) 588-9006
Used (765) 746-7304 (765) 746-7304
Service (888) 545-7525 (888) 545-7525

Reviews

(674 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Overall Experience

I found the car online and worked with Ron to arrange a time to meet on a Saturday morning. He was responsive and courteous. One small delay in the purchase was the fact that it was a Saturday and the financing department was short-handed for the number of purchasers that day. Once we got in with Brett, that process took less than 5 min. Filled the car up gas for the inconvenience. Ron was also helpful after the sale with questions I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Jim for the excellent review! We are so happy you had such a great experience with Ron and Brett. Your business is much appreciated and we look forward to earning it again in the future! Let us know if we can help in any way.

Great Experience!

Ron Pierce and the rest of the staff was very welcoming. Ron took the time to show us as many cars as we wanted, and explained everything very clearly. There is nothing better then going to a dealer and knowing that you will be treated great. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much Andres for taking the time to let us know about your experience with Ron and our team! We want to welcome you to the DeFOUW Family and we look forward to working with you again! Let us don't if we can help in any way.

F-250 truck

This was the best experience I’ve had with any auto purchase in my lifetime. Great dealership, excellent salesman and a quality truck at a fair price!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us some feedback! We are glad to hear your DeFOUW experience was a good one! If you ever need future assistance please do not hesitate to reach out!

Awesome experience

Ronald Pierce made this process easy and efficient. He knew his products, was able to answer questions, and was easy-going. He did not use sales tactics and was upfront and honest about our trade-in (which we had already researched) and the cost of the car we wanted to purchase (price was set - no haggling). It was one of the best experiences we've had purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us some feedback! I will be sure to pass on your kind words. If you ever need future assistance please do not hesitate to reach out!

Curtis

Ronald Pierce was our sales person and he went above and beyond to make us satisfied. We are well pleased with our new vehicle and everyone at Bill Defouw Chevy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Curtis for the kind words! I will pass them onto Ron as I am sure he will ecstatic to hear them. If you ever need further assistance in the future please do not hesitate to reach out!

District manager

The salesman Ronald Pierce helps you find that car that best fits your needs. We looked at two cars and found the Equinox that was fully loaded.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us some feedback! I will be sure to pass on your kind words. If you ever need future assistance please do not hesitate to reach out!

Choosing the Equinox we wanted.

Andy was a great salesman to work with, would highly recommend him to everyone. Once we decided to buy the Equinox he took the time to show us how everything worked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us a review! Andy will be pleased to hear your kind words!

Easiest, low pressure buy ever

Used car building could use an upgrade, especially stopping the sun from beating down on customers as they speak with the salesperson. Lobby is drab and not very attractive, especially compared to the new car building. BUT - the important part is the car, the salesperson, the transaction details, etc. - all of which were superb.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us a review! We are pleased to hear our customer service was superb. In the future, if you are ever uncomfortable at our dealership, please let us know, and we will gladly accommodate!

2019Equinox

Chad Troxell sold me a 2019 Equinox ,easy to work with does a great job. Great working with the staff at Defouw. I would recommend Chad for your saleman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us a review! We appreciate your feedback and Chad will be ecstatic to hear your kind words!

Amazing dealership, Pam Strain

This is an amazing dealership they have a great team of customer service, sales and technicians. You won't find a better place to work with than DeFouw.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Stacey for taking the time to leave us a review! We are glad to hear your DeFOUW experience was a good one. If you ever need anything in the future don't hesitate to reach out to us!