Reviews
Toyota
I just purchased car #2. Both experiences at Bill Defouw have been great. I would recommend Tyler Smith. He was extremely helpful and knew exactly what i was looking for!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Laura for the 5-Star Review! We appreciate your kind words and of course your business! I'll make sure to let Tyler know the great job he did assisting you! Moving forward, please let us know if we can be of any assistance! Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Buy an Equinox
Wanted a newer vehicle. Was time to trade the Camaro for something more practical. Everything went smoothly with the exact vehicle, features and color I was after. Chris Harrington did an magnificent job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Todd for the outstanding review! Chris has taken great care of our customer for many years now and hopefully for many more years to come. So glad we can ad you to a long list of satisfied customer. Let us know if we can help in any way. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Excellent Sales Woman
Pam Strain made me feel very welcome and comfortable. She made the deal painless and values the customer as a family member. I highly recommend her!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank Andy for the great review! I'll make sure to let Pam know of your kind words as I know it will really mean a lot to her. She works hard to make sure her customers are taken care of. We are lucky to have Pam! We appreciate your business Andy and look forward to the time we can work with you again. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Thank you!
I cannot express my gratitude to Chris Harrington for all the hard work he put into making my car buying experience the best ever. This wasn't the first time buying a vehicle from DeFouw through Chris, and I guarantee it will not be the last. Chris' knowledge of the entire car buying process, his knowledge of the vehicles themselves, and having a great finance, managerial and service staff is what keeps me coming back. It's no wonder he is consistently one of the top sales people, not only at DeFouw, but also in the area. If you haven't purchased a car through Chris, you definitely should.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Lance for taking the time to let us know about your awesome experience with Chris and our Team! As you know, Chris has been giving excellent customer service for many years know and is such a huge asset to our dealership. We appreciate your loyalty Lance and we look forward to the time we can work with you again! Sincerely, Smile Meade | Customer Care Advocate | smeade@defouw.com
Great Experience!!
We have always had the best experience when leasing a car at DeFouw Chevrolet!! Pam Strain is AWESOME!!! She has helped us the last two times we have leased a car and I would highly recommend her to my friends and family. She even called to tell us about the Fall Harvest Sale they had going on. Thank you!! We love our Red Equinox!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the kind words! Pam is definitely awesome! We are so thankful for your loyalty to DeFOUW and appreciate the referral. Give Pam a call so she can tell you about our referral program if she hasn't already! We look forward to the time we can work with you again Pam and Kenny!
Great Deal and easy to work with
Dan Landes was great to work with. We have purchased our vechicles from DeFouw for many years and they always come up with what we want.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your continuous support and business, Judi! It will be our pleasure to let Dan know about your review. We look forward to doing business with you again. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Geneva Green
Pam Strain was great to work with! She was very informative and fun to deal with! I would highly recommend her to others and I will be a repeat costumer of hers!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Geneva for the outstanding review! We are so happy you had such an awesome experience with Pam. We appreciate your business and look forward to the time we can work with you again. Moving forward, please don't hesitate to reach out to us us if you need assistance. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Happy wife happy life
Defouw had the perfect truck for me. It's been 29 years since I've purchased a brand new vehicle and Dakota made my buying experience quick and painless. She was very helpful and an enjoyable salesperson.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Julie, Thank you so much for taking some time and letting us know about your experience with Dakota! Your kind words really do mean a lot to us. I'll make sure Dakota see's this review. So glad we could could be a part of your purchase of a brand new vehicle. We look forward to the time we can work with you again Julie. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Very Happy
Joe the sales rep. is wonderful. This is my 2nd vehicle in a row from Joe. I trust him, that is very important to me. My 1st purchase was a quality ride. Hoping for the same...Thank You Joe Atkinson...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your recent purchase, Dru! Thank you so much for the great review of your experience at our dealership and especially with Joe. All of the employees appreciate your loyalty to DeFouw Chevrolet BMW. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact us. Sincerely, Smile Meade -- SMeade@Defouw.com
2018 Silverado
Our experience with Pam was excellent. She went to bat for us to get good trade-in prices on our 2 vehicles. Pam was very pleasant, knowledgeable, followed-up as necessary without pressuring us. She answered all our questions and was available when we called or visited the dealership. I wouldn't hesitate to recommend Pam to a friend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ron and Joan - Thank you for taking the time to let us know how awesome your experience was with Pam. She truly cares for all her customers. Congratulations on your 2018 Silverado! We look forward to working with you again! Sincerely, Smile Meade -- SMeade@Defouw.com