Reviews
Great Experience
We cannot say enough good things about Ben Mullikin and the DeFouw BMW of Lafayette team. Ben made the entire car buying experience easy, enjoyable and hassle free. We gave Ben a detailed list of our needs and he worked overtime to find the perfect vehicle. Ben listened intently to my wife and made sure all of her needs were met - from the test drive through delivery of the vehicle. In our opinion, BMW of Lafayette is the only place for us to purchase a BMW.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Dave for taking the time to let us know about your awesome experience with Ben and our Team! We are so happy that Ben was able to help you find the perfect car. We appreciate your business and we look forward to the time we can work with you again. Please don't hesitate to reach out if you have questions or concerns. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
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Noel Evans and Dan Kurko were Great to work with. Being able to work around my busy schedule is a must and they were able to do it flawlessly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Wayne for the outstanding review! So glad you had an awesome experience with Noel and Dan! Let us know if we can help in any way.
Always a great buying experience from Defouw chevy
Had a great experience buying a car from Defouw. My saleslady Sheila was awesome in helping me find car that I wanted. Always a great experience buying a car from this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the great review! So glad you had a great car buying experience with Sheila. We appreciate your continued loyalty and look for to the time we can work with you again!
Used truck search and purchase.
Matt Bolin was great to work with and we are very pleased with our used truck purchase. I would definitely return for another vehicle purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for taking your time to leave us a great review, Brad! Congratulations on your purchase! We greatly appreciate the opportunity to work with you and earn your business. We'll be sure to share your feedback with Matt and please let us know if we can ever help you in the future. Best, The DeFouw Chevrolet BMW Team
Felt great about our decision
My husband and I went in to look at vehicles we saw online. Didnt end up liking any off them completely until we looked at the Cherokee. It felt like home driving it over anything else. Perfect for us. Our salesmen did a great job. Thanks everyone involved.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for recognizing your experience at our store. It is great to know that we were able to provide you and your husband with a pleasant time purchasing your Cherokee. If you ever have any vehicle needs in the future, don't hesitate to contact us at any time. Sincerely, Smile Meade -- SMeade@Defouw.com
will buy from again.
great place to deal with . rick mann and staff is awesome and helped with the buying process and made it very enjoyable from the test drive to the signing of the loan. every one involved was very polite and professional. thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for sharing your 5-star feedback with us, Chris and Angel! We're glad your purchase went so well. I will definitely share your comments with Rick and our staff, and we look forward to working with you again down the road. Sincerely, Smile Meade -- SMeade@Defouw.com
New car
I was able to buy my new car here with the great help from Joe and Don these guys made my experience and time there go very smoothly. He even allowed me to put down a deposit to hold the vehicle until I arrived.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Joe and Don was helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Best, The DeFouw Chevrolet BMW Team
Great experience
I was fortunate enough to be able to work with Noel Evans when searching for a new vehicle. He was very friendly and super knowledgeable with every car we looked at. I also loved the fact that he has called several times after the purchase to ensure that the car was working well for me and that I was still happy with it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Kyndra for the great review and taking the time to let us know about your experience with Noel. So happy he was able to find the perfect car! Please don't hesitate to reach out if you need anything.
Ask for Pam
Pam Strain warmly welcomed us, took time to find us exactly what we were looking for. Everyone was friendly, they guided us through the process and we are now enjoying our new truck. Thank you again Pam and everyone else who helped. We would diffidently recommend and would buy here again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the great review! Your kind words mean a lot to us and of course Pam! We are so happy Pam was able to guide you through the entire process and make it enjoyable. Please don't hesitate to reach out to us if you have questions.
Excellent Customer Service by Noel Evans at DeFouw
Noel Evans is knowledgeable, friendly, and cares about the customer. His willingness to help is fantastic! I have looked at vehicles in many places and Noel's customer service is far above what I've experienced in the region. Keep up the good work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate the great review Joel! Thank you for taking the time to let us know about your awesome experience with Noel Evans. Customer service always comes first for Noel. If he sells a car it's just an added bonus to the relationship he builds with his clients. We want to welcome you to the DeFOUW family and we look look forward to the time we can work with you again.