Reviews
Turned Away For Service On My Silverado
Had a 1pm 4/19/19 appointment set for a alignment on my 2014 Silverado today. As soon as Chad found out it had a leveling kit on it, he put me on hold, came back and turned me away and said they wouldn't do it due to the lift.... The truck is no bigger than any truck they sell on the lot!!! LOL I was at a loss for words!! I'll be in the market for a new Silverado soon..... Guess where I will not be buying from.....I'd be afraid of dealing with their service department in the future!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you JB for taking the time to give us feedback on your recent visit at DeFOUW. First off, on behalf of our entire team, I want to sincerely apologize for your experience and any inconvenience it may have caused. Customer Service is our number one priority so your review is extremely concerning to us. Management is aware of this situation but I would like to discuss what happened in further detail. When it is convenient can you please email me at smeade@defouw.com? Again, my sincerest apologies for your experience JB. I look forward to hearing back from you. Regards, Smile Meade | Customer Care Advocate smeade@defouw.com
Great Experience
They did a great job explaining all of the features of my new car and have been great with followup after the purchase. Great customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much Michael for the 5-Star Review and the kind words! It really does mean a lot to our team. We appreciate your business and look forward to the time we are able to work with you again. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Amazing service
From starting my process with Matt, to buying through Ron and financing with Don, our experience was top notch. Ron was super helpful in showing me my options and helping me choose the right vehicle to meet all of my needs. Financing with Don was smooth and he explained everything in great detail. Our expectations were met ad exceeded.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Danielle for the great review! The time you took to give us your feedback and your kind words mean a lot to us. We are so happy you had an awesome experience from start to finish! We want to welcome you to the DeFOUW Family Danielle and make sure you know we appreciate your business. We look forward to the time we can work with you again. Please don't hesitate to reach out if you need assistance. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Chevy Traverse
We love our new Traverse. We needed a bigger vehicle with a third child on the way. Pam Strain went above and beyond and was very flexible with our crazy schedules. Buying a vehicle was easy and stress free. We felt like Pam worked with us to give us what we wanted. What a deal!!!! We would recommend Bill Defouw to anyone. Thanks Pam!!!! 😊
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much Abby and Spencer for the great review and kind words! Pam always goes above and beyond for all her customers so no surprise at all she did the same for you! We appreciate your business and look forward to the time we can work with you again! Don't forget to stop in for a FREE Car Wash for as long as you own your vehicle! Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
New BMW X2
Ben Mullikin did a superb job working with me as I purchased a new BMW. He was courteous and responsive as I considered which car might be right. Once I selected a particular vehicle he then led me through the purchase process with ease and efficiency. Jeff Robertson made the financial process go smoothly and Nolan Risse did a great job of introducing me to all the features of my new X2. I fully expect to shop at De Fouw again and will recommend you to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know about your experience with your team! We are so excited to hear your has such a great car buying experience with Bend, Jeff, Nolan and the rest of our team! On behalf of our entire team, I want to welcome you to the DeFOUW Family and we look forward to the time we can work together again! Please don't hesitate to reach out if we can help in any way. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Thank you!
Thank you DeFouw Automotive. I had such a great experience with the team here in Laffayette, they truly treated my family like family. I know we will be coming back in the future! Honest rates, prices and quality.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Jacquie for taking the time to let us know about your great experience with our Team! We appreciate your business and want to welcome you to the DeFOUW Family! We look forward to the time we can work with you again. Please don't hesitate to reach out if you need assistance. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
A new truck
Pam strain was amazing! I loved working with her! I Will not work with anyone else! She goes above and beyond and I wouldnt have it any other way!! Thank you pam he loves his truck
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words! Pam is amazing! She most definitely goes above and beyond for all her customers! I'll make sure she sees this review as I know it will mean a lot to her. Thank you for the opportunity and we look forward to working with you again in the future. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Very professional crew
Andy was very good to deal with. I never felt pressured to do anything. We went over several options during the buying process. Everyone worked really hard to get me to the payment I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dusty, Your wonderful feedback and rating mean a lot to us! We are so happy you had such a great experience with Andy and our Team! Moving forward, if you need any assistance please don't hesitate to reach out to us! Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Best car experience ever!
Loyd Howard was extremely friendly and very easy to talk to. He was polite and very knowledgeable about the car we were purchasing. He made the process of buying a pre owned car very easy! Thank you Loyd!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to let us know about your great experience with Loyd! We appreciate your business and look forward to the time we can work with you again. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Pam Strain
Loved PamStrain!! Within 3 hrs. I was Driving away in a new 2019 Equinox. She has went above and beyond to help me in many ways. Thank You!! Dianna
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Dianna for the kind words and the 5-Star Review! It's awesome that you had such a great experience with Pam and our Team. Let us know if we can help further in any way. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com