Reviews
Superb Sales Support
Pam Strain is a magnificent salesperson with a calm and professional demeanor and a reassuring manner that makes selecting a new vehicle feel just right.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much Tod for the great review! We appreciate your business and kind words. I'l lmake sure that Pam see's this message. We look forward to working with you again in the future! Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
The greatest buying experiance!
Roger Salazar made the buying experience as easy and fair as possible. Best buying experience we have ever had. Roger gave us a good deal with a friendly no nonsense approach. my wife and I cannot say enough good things about Roger and the whole BMW of Lafayette team! Thanks again. Joe and Terri.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much Joe and Terri for taking the time to let us know about your great experience with Roger and our BMW of Lafayette Team! Your kind words mean so much to us and I know they do to Roger as well. I'll make sure he sees this review. Please don't hesitate to reach out to us if you need assistance moving forward. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Great service before and after
Hi I'm Noel Evans' mom. We have purchased two vehicles from Noel. I may be prejudiced about Noel, but here's what I know. He is really good at customer service before and after he sells you a car. He will treat you just as good as he treats his mom. He has a great work ethic and makes buying fun. Thanks Noel
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review! Noel definitely treats all he customers just like they are family. We appricate your loyalty to Noel and DeFOUW! Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Customer Service
Thank you for the quick repair of my vehicle. Still getting the same quality service and repair over the years. Thank you Scott and Jeff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Harold for the kind words and great review! Your kind words really do mean a lot to our team and I know Scott and Jeff will be very happy to see this message! We appreciate your continued loyalty over the years Harold as we always look forward to seeing you! Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Great service! Highly recommend
I went to DeFouw looking to trade in my Chevy Cruze for a 2019 Ram. Noel Evans was my salesman and he was awesome to work with. Made the whole process very pain free and helped me get the best deal possible for both ends. Couldn’t be happier with the whole experience and service. Happy I drove all the way from Central Illinois and I would’ve drove further if I had to.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Jeff for taking the time to write us such a great review! We are so happy you your experience with Noel was awesome! Noel makes sure to go above and beyond for all his customers so he'll be very excited to see your kind words. We appreciate your business all the way from Illinois and look forward to working with you in the future. Enjoy your truck and drive safe Jeff! Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Great place to do business.
Always friendly, knowledgeable, clean from showroom,services area and customer waiting area. Noel Evan's was most helpful knowledgeable and good follow up after the sale.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words. Noel is an outstanding salesman and it sounds like you experienced that first hand. We appreciate your business! Sincerely, Brayton Taylor | Customer Care Advocate | btaylor@defouw.com
Great Experience!
Fantastic process and experience, start to finish. Very easy to work with. Ben, Matt, Nolan and Bailey were all extremely helpful, knowledgeable and very accommodating. Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Monte for taking the time to give us some great feedback on your experience with Ben, Matt, Nolan, and Bailey! We are so happy our team could help you through the buying process. We appreciate your business Monte and look forward to the time we can work together again. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Great people, amazing car
Working with JR to find the perfect BMW was very enjoyable. He is always helpful and delivers on promises, but never pushy. Nolan was extremely helpful in teaching me to use the many great features on the new car. It was a delight to work with both of them. Made buying a car FUN!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to give us a 5-Star Review! We always love to hear great feedback. I will pass along the good word to JR. Please don't hesitate to reach out to us if you need future assistance. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
2016 BMW 435i M Sport --- Six Speed M/T
I purchased this vehicle as an out-of-state buyer; this made the process incredibly difficult. I dealt with a particular sales representative that utilized high-pressure sales tactics; however, I was super pleased with the sales manager, Matt Martin, and his ability to properly represent the car. I purchased the vehicle -- and so far have found zero issues with it.
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review, Ryan. Customer service is our number one priority, and your review is concerning. Our goal is to assist you in finding the perfect vehicle to you at the right time, which means that you should never feel pressured. I want to discuss the details of your experience further via email. My email is smeade@defouw.com; again, we are sorry for the strain placed on you during the buying process. If you reach out to me, then we can prevent future experiences like this in the future. Smile Meade | Customer Care Advocate smeade@defouw.com
Excellent Service / Complete Satisfaction
I worked with Noel Evans and Dan Kurko to purchase our first car. The atmosphere at DeFouw was relationally-oriented and pleasant. Noel and Dan both were incredibly helpful app and both men were a joy to work with. I would recommend their services to anyone looking to purchase a vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Micah for the great feedback! Your kinds words mean a lot to us! I'll make sure to let Dan and Noel you mentioned them. I apologize for the delay in getting back to you on your review as I must have have over looked it. We appreciate the opportunity to have earned your business Micah! Please don't hesitate to reach out to us if you need assistance! Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com