Reviews
Easy, Great Experience
Noel took care of us in a professional manner. He found us the perfect used truck for our needs without any pressure. We couldn’t be happier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Jeff for the awesome feedback and 5-Star Review on Noel! We appreciate your business and look forward to working with you again! Sincerely, Smile Meade Customer Care Advocate | smeade@defouw.com
Excellent Experience
Pam Strain is amazing! She is very knowledgeable and caring. She was able to answer all my questions and was excited for my amazing purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much Missy for the great review! We are so glad Pam was able to take great care of you. Please don't hesitate to reach out if you need assistance moving forward. Sincerely, Smile Meade Customer Care Advocate | smeade@defouw.com
Friendliest and most helpful dealership
Dealing with Ron Pierce is always a helpful process. He has guided me through a couple of purchases and is more than helpful, creative, and always seems to have options to explore. It feels more like being a part of a family than a dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review, Reginald! I will pass along your kind words to Ron. Thank you for being apart of the DeFOUW Family. We appreciate your business! Sincerely, Brayton Taylor | Customer Care Advocate | btaylor@defouw.com
Used car buying experience
Had a very good experience when I purchased my used car from Garry Crutchfield. Nice, helpful and easy to work with. He will be my first call whenever I'm ready for another purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the kid words Kevin! I'll make sure to pass them on to Garry. We appreciate your business and look forward to working with you again. Please don't hesitate to reach out if you need assistance. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Purchased Use Pickup Truck
My salesman was great! He didn't pressure me or my wife and was patient. I wasn't looking to spend as much as I did, however it made sense to spend more in my case (I'm a tight wad). He was a big help explaining things we didn't know to help us make a better decision. Great experience from start to finish over about 45 days.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to give us some great feedback on your experience with our Team here at DeFOUW! Customer Service is our number one priority so it makes us so happy you such a good one! We appreciate our business and look forward to the time we can work with you again! Don't hesitate to reach out if you need assistance. Sincerely, Smile Meade Customer Care Advocate | smeade@defouw.com
Shopped mostly online!
Purchased my last car here through Noel Evans and he helped me so much this time by checking out the cars I was looking at online. Between us we came up with the perfect trade for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Karen for giving us some great feedback on your experience with Noel Evans here at DeFOUW! We are so happy Noel was able to help find you the perfect vehicle! Make sure you stop in and have Noel wash your car for as long as you own it for FREE here at DeFOUW! Sincerely, Smile Meade Customer Care Advocate | smeade@defouw.com
Bought BMW
I worked with Garry Crutchfield and he was outstanding throughout the process. He made everything very easy and is a nice guy to work with. I highly recommend him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Terry for the great review! We are so happy Garry was able to take such good care of you. Enjoy the new BMW and let us know if we can be of any assistance moving forward. We look forward to the time we can work with you again. Sincerely, Smile Meade Customer Care Advocate smeade@defouw.com
Car Buying Experience at DeFouw Chevrolet
Gary Crutchfield made our car buying experience easy and enjoyable. We will continue to go to DeFouw Chevrolet for all of our automotive needs. Thanks again to Gary and DeFouw for continuing to be a first class dealership. Respectfully, Kevin and Andra Storms
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Kevin and Andra for the great review! Your kind words mean so much to us! I'll make sure to let Garry and our Team know the great job they did. We are so happy we were able to find a vehicle that fit your needs and we look forward to the time we can work with you again. Sincerely, Smile Meade Customer Care Advocate smeade@defouw.com
Gary Crutchfield
Gary Crutchfield was an excellent and dedicated employee to work with. He was very thorough and made sure to look for the perfect truck for me. He made sure I was happy with the truck I bought! I highly recommend using him as a go to person!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Josh for taking the time to let us know about your experience with Garry! Garry is a straight shooter and makes sure his customer are well taken care of. Enjoy your new truck! Sincerely, Smile Meade Customer Care Advocate smeade@defouw.com
Dealer Lied
Dealer told me the Chevy Equinox I was purchasing was an All Wheel Drive.....it isn't. Very Uncool!! I probably over spent by a couple thousand because of this.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Brian for taking the time to reach out and letting us know about your experience with us. Customer Service is our number one priority so your review is extremely concerning to us. I will inform management right away but would like to also go over this in more detail so I can make sure I'm on the same page. My name is Smile Meade and I am a Customer Car Advocate here at DeFOUW. Please email me at smeade@defouw.com at your convenience. Again, we appreciate your feedback and I eagerly await your reply. Sincerely, Smile Meade Customer Care Advocate smeade@defouw.com