AutoNation Ford South Fort Worth

I want to give this an overall 5 star rating, but I can't. Our salesperson Jonathan did an excellent job introducing us to the vehicle and answering our questions. David did a great job completing the sales transaction and getting us on our way. My only negatives are with post sale service and support. They key for the snugtop shell on the truck was not provided. Follow-up calls for a couple of weeks were returned with assurances they would look for the key. I have never received a final call, yay or nay, about the key. My last call to them over 3 weeks ago assured me I would hear back. Nothing. To add additional pain to the snugtop issue, once I finally got it open, I found that it was NOT EVEN CLAMPED DOWN. I'm lucky it didn't fly off while driving home. I am willing to accept my part it not being truly thorough checking for the key and verifying the snugtop shell was clamped down; but I am extremely disappointed how I get calls for service offerings but nothing about delivering something as simple as a key.

Needed the front plate bracket installed. Called and was told to come in to get it taken care of. Thank you

Received a recall on the ford fusion. the service shop made repairs and all was good

They treat people good and give you water because it is hot. The bathrooms are clean.

In and out for the 30K mile inspection. Appointment kept, less time than expected, thank you

Doug and Jonathan were great to work with. Doug did a great job keeping me informed on my vehicle order status. Great follow-ups and they made sure my accessories came in super-fast.

Fast friendly done right at a fair price what more could you want from a dealer

Service department cannot complete work when scheduled. There has been 2 times that I scheduled work to be done to my work truck and they cannot get it done. Leaving me without being able to go to work and get a pay check for days.

The staff was great. However, I had to wait in excess of 30 minutes for the shuttle which caused me to have to call a ride.when I got my price, it was a total including things i didn't ask for. So we get down to what I Did ask for which was brakes and rotors and the price was do-able. However, I was made aware that the brake fluid wasn't changed and that there was a separate charge for that. I'm not saying that I won't use you again but I can that $1100 would not get fluid changed. The trust factor is not there

We were traveling and our truck broke down, we had to leave it behind, however the team was great at communicating during the repair time. Truck needed major repair and the services was great. Thank you, Jaylen Lewis, and team.