AutoNation Ford South Fort Worth

(1,028 reviews)
Visit AutoNation Ford South Fort Worth
Sales hours:
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday Closed
New (866) 956-0270 (866) 956-0270
Used (866) 925-7115 (866) 925-7115
Service (877) 286-8917 (877) 286-8917

Reviews

(1,028 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford South Fort Worth from DealerRater.

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Great experience

I had a great experience with Autonation in Fort Worth. I love my ford ranger. It’s perfect for getting around Houston. Doug Welch helped us out tremendously, and was very transparent with me. I recommend Doug for anybody who is interested in buying a ford. He’s a great guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Matt, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Love our new Expedition Max!

We worked with this dealer online and by phone. They were very helpful working with us on the price of the vehicle and our trade in. We are about an hour away from the dealership and drove up after work to pick up the new vehicle. They had everything ready, financing was quick and easy and in no time we were on our way back home in our new Expedition! (did I say we love it!). Thanks to Andrew and staff at AutoNation Fort Worth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Joe, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

AutoNation

The experience of purchasing a vehicle at AutoNation Ford South Fort Worth was excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Douglas, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

Most dealers don't want to work on Class C motorhomes,

Most dealers don't want to work on Class C motorhomes, but they were very helpful to diagnose my problem and also take care of a recall matter with my E-450 vehicle. Not so with Ford, a catalytic convertor has been on backorder for over 9 months with no idea of when one will be available. I had to have an aftermarket one installed, causing my issue. My motorhome would have not been usable without it. Ford should have more dealers in a major metropolitan area that will be willing to service motorhomes on a Ford chasis.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!

Hassle free and non pushy salesperson.

Hassle free and non pushy salesperson. Convenient location. Easy financing. Many vehicles to choose from. Excellent and clean quality vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Everything was made very easy for us.

Everything was made very easy for us. Chadwick was patient and laid out all of our options

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Katy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

The level of Professionalism was Great.

The level of Professionalism was Great. However, I felt like I should have been told beforehand that I was being charged 80+ dollars for an oil change BEFORE the process was completed. as I would not have went to this dealership.The young man that assisted me did give me a discount after I expressed the lack of communication about the price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Consumer response

Not

Mike Purtell and his team went above and beyond.

Mike Purtell and his team went above and beyond. I went in to sale my truck and they helped me get more value. They told me about the trade rebates. I was able to get into a newish Honda Accord with no money exchanged or owed. 5 stars from me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Robert, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

My experience with my purchase was phenomenal.

My experience with my purchase was phenomenal. Would definitely recommend to my family and friends. Great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford South Fort Worth and we hope to be of service again in the future.

If you'd like to schedule an appointment for service and

If you'd like to schedule an appointment for service and then have your vehicle sit for three weeks with no updates unless you make a ton of calls, send emails, etc. this is the dealer for you! I dropped my vehicle off January 27th and didn't get it back until March 4. During that time, I had four different service advisors because turnover is that bad. The advisors couldn't care less for the customers. I pleaded several times that I needed a loaner for my warranty work because I have four small children, they didn't care. I even told the initial service advisor exactly where to start for the problem I was having. Without even investigating it, he told me that wasn't the problem I was having with my vehicle. Well, it actually WAS the issue, so much so that BOTH IWEs had to be replaced. I was told two times within a week when my vehicle would be ready and it wasn't ready either time. When it was finally ready they wouldn't leave a message stating so, they wanted me to call back because they wanted to inform me that my tires are six years old. Funny thing is, the vehicle is just barely five years old. They were reaching for a sale since all my work was covered under warranty. I wouldn't have given them a dime for tires after what I was put through for nearly a month and a half. I will never visit this dealership again and would have pulled my vehicle had my warranty not been approaching expiration. I will make sure everyone I speak to steers clear of this dealership. The way they treat customers, especially women, is appalling.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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