Reviews
Second truck from Castrucci Ford in Milford. Gary and the...
Second truck from Castrucci Ford in Milford. Gary and the team were outstanding and made the whole process very easy. Even with the crazy car market, Gary was able to find me what I wanted with no curveballs. Would highly suggest anyone in the market that is considering a Ford….go team the Castrucci Ford team in Milford. Happy customer here!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your buying experience, Kyle! Congratulations on your truck! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
I bought my daughter a 2016 Escape new from them and the...
I bought my daughter a 2016 Escape new from them and the sale and follow up was excellent. When it was time for a new truckI bought a new 2020 F150 from them. I was so impressed with the salesman and service of the new car I bought my wife a new car a month later from them. I am impressed with how the Castrucci family and their fellow employees treat their customers and the cars they sell.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Robert, for taking the time to leave such a fantastic review! We appreciate every time you visit us, and we look forward to continuing our role as your family's go-to dealership.
New car
Was great and would recommend. The salesman was great and very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Todd, for your feedback! We strive to bring you the best sales experience possible, so we greatly appreciate your response! We hope to see you again soon!
Beautiful Suv
He was the awesome to helped me to get better vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good morning Melissa, thank you for sharing your experience. Customer service is very important to us, so we are very happy to hear that you received the level of service we are dedicated to providing! We value your time and business and look forward to continuing to support you in the future!
Excellent would highly recommend John Clark and staff ....
Excellent would highly recommend John Clark and staff . Made almost hour trip down to buy my car. I tried to buy a used flex for almost 3 weeks from other dealers. No call backs no follow up. John called me back right away and did the deal like old times. You have a keeper in John and staff. I have 3 grown daughters will recommend your dealership. By the way I am a woman who was making the calls and got total respect by John.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. Customer service is very important to us, so we are very happy to hear that you received the level of service we are dedicated to providing! We value your time and business and look forward to continuing to support you in the future!
Used car purchase at Mike Castrucci Ford
A great experience, very professional and courteous. Honest about the vehicle and willing to help
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We always love bringing our customers the kind of service and level of care that they deserve, Frank. We take pride in crafting that personal relationship with you to bring you the automotive answers you need.
New car lease
Professional friendly explained all about the car. Fast signing of paperwork. Great experience!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Patricia, we're happy you found our staff to be so supportive during your experience here at Mike Castrucci Ford Sales, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Owner
The salesman was courteous and helpful. Although he had another customer that was finalizing a deal, he was able to work with me effectively. The process was quicker than others I have experienced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Scott, for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!
Purchased Ford Fusion Titanium
I will be recommending Mike Castrucci Ford of Milford . I went to many many different Dealers in search of my next Vehicle. I have to say that the Both Castrucci Ford and Chevrolet where Awesome .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much, Cyn, for taking the time to leave such a fantastic review! We appreciate you visiting us and we look forward to continuing our role as your go-to dealership.
I bought my Ford Fusion at this dealership in 2017 and...
I bought my Ford Fusion at this dealership in 2017 and have had it serviced here for 4 years. I had no issues until today 4/5/2021. I went for my usual "the works" which is an oil change and tire rotation. I was told that due to the lug nuts swelling on my tires, I needed special tool that cost $140. I could keep this tool in my trunk for them to use each time I came back. I asked why I needed to pay for this equipment all of a sudden especially if this is a manufacturing problem.? The service department restated that they could not rotate the tires without this tool. I told them to forget rotating the tires, and that I would NEVER be back nor will I EVER buy another Ford again. Castrucci Ford you just lost a loyal customer. Very sad and I don't have to put up with this! My husband had never heard of such a thing!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We are disappointed to hear that your experience with our Service Department has fallen short of your expectations. We take matters such as these very seriously. We have passed your feedback along to our Management Team who will be attempting to reach out to you regarding your experience. Thank you, and we hope to speak with you soon.