Reviews
new truck
very nice and helpful. well knowledge on the vehicles.hard working to find the deal for the customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to post your generous rating. It was a pleasure to have you as our guest, and we hope to see you again soon.
We have bought two cars from this dealer. First of all...
We have bought two cars from this dealer. First of all Ford as a whole has been a terrible experience. The only reason I buy is because my grandfather has a Z plan. That said we got a fusion three years ago and went back for an edge at the end of July. Multiple issues, not getting the car we thought we were getting, having to do a dealer trade, our credit being ran 2x (two hard inquires instead of one) after the dealer was not able to get the car they needed to sell us. Then we were deceived with our monthly payment and cancelling GAP. It took me forever to get ahold of someone, and when I did on two occasions the people I talked to were not helpful and seemed annoyed I even expressed concerns. Chances are we will take our business elsewhere in the future. We were also told we would be afforded some car wash coupons due to our concerns. I never heard another word about it.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your loyalty and feedback. We apologize for the miscommunication and issues while you were purchasing your Edge. We always want to make the car-buying process simple and easy for our customers. These customer service problems will be addressed internally and we hope that we can continue to earn your business.
Work performed on my. Truck
Great service here every time. I wouldn’t go anywhere else they do their work in a timely manner and explain everything to you GREAT Job Guys
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rick, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Mike Castrucci Ford
I buy a new car every 2-3 years because of the miles I drive and this was the easiest transaction I have had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to post your generous rating. It was a pleasure to have you as our guest, and we hope to see you again soon.
dennis56murphy@gmail.com
I felt no pressure to buy. My questions were answered. The test drive went well. Mike Castrucci Ford was able to locate a car for me that had all the features I wanted within a day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for such a great review, Dennis. It was such a pleasure serving you! See you next time!
2020 Ford F-350 Lariat DRW
This dealership is by far the best I've seen! My salesman Jimmy Davis was beyond excellent! He helped make the deal that I was good with! We did a lot the process over the phone. Drove from Virginia and when I arrived at the dealership took about an hour to finalize! Then I was on the road back home to Virginia in my new F-350. Mike Castrucci Ford will definately be my first choice when I'm in the market for a new set of wheels next time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Matt, we really appreciate you sharing your experience with us! We value your time and business and look forward to continuing to support you in the future.
2019 Ford Ranger
The purchase was very easy. It was a no pressure atmosphere. They answered questions and showed me what they had that I wanted. Everyone was helpful, friendly and easy to talk to. Best car purchasing experience I have ever had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We strive to bring you the best sales experience possible, so we greatly appreciate your response! We hope to see you again soon!
2019 Ford Ranger purchase
It was a very low pressure deal. It only took about an hour. Everyone was friendly and helpful and they were very easy to deal with. And we love our Ford Ranger
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Valerie!
2017 ford fusion
thank you Brandon for taking the time to find us the best deal ,we are very pleased thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much, Diana, for taking the time to leave such a fantastic review! We appreciate you visiting us and we look forward to continuing our role as your go-to dealership.
Our new Ford Fusion SE
We bought a car from Mike Castrucci and it was a wonderful experience. We got the car we wanted for the price we wanted and it was an easy process. They treated us with respect and the salesman (Brandon Butler) was awesome! We will definitely be back to buy our next car here!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We always love bringing our customers the kind of service and level of care that they deserve, William. We take pride in crafting that personal relationship with you to bring you the automotive answers you need.