Reviews
Everyone there at Marhofer in Cuyahoga Falls is great.
Everyone there at Marhofer in Cuyahoga Falls is great. My service advisor Ted is very professional, thorough and polite. Was in and out very quickly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Great cars.
Great cars. Friendly staff! I wouldn’t hesitate purchasing again when the time comes around.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We're thrilled to hear you had a great experience with our team and love your car. 😊 We look forward to helping you again when it's time for your next purchase. If you ever need anything in the meantime, don't hesitate to reach out. Enjoy the road ahead! 🚗✨
Dan was my advisor for an oil change.
Dan was my advisor for an oil change. I made the mistake of accidentally scheduling at the wrong location. He and his team were still able to squeeze me in and finish my oil change. It was done very quickly on short notice and I appreciate that. Dan was friendly, and super helpful. Definitely recommend!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Victoria, we're happy you found our staff to be so supportive during your experience here at Ron Marhofer Hyundai of Cuyahoga Falls. Thanks for the recommendation, and have an amazing day!
Bought car for 15000 lasted 15000 miles pad for extra
Bought car for 15000 lasted 15000 miles pad for extra warranty doing nothing salesman is a liar
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We are very sorry to hear about your experience and want to address your concerns. Customer satisfaction is extremely important to us, and we’d like the opportunity to understand what happened and make things right. Please reach out to our management team directly, Chris at Cschaubert@marhofer.com, so we can review the situation, including the warranty details and your vehicle's issues. We’re here to help resolve this for you.
Got a really good price on a used Mazda MX5.
Got a really good price on a used Mazda MX5. People we dealt with were very nice.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Bought a car for 15000 lasted 15000 miles salesman said
Bought a car for 15000 lasted 15000 miles salesman said warranty would cover everything not the case stay away
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jason, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our Chief Marketing Officer Lindsey Tinsley at Lindsey@marhofer.com when you have a chance. Thank you, and we look forward to hearing from you.
A night mare.
A night mare. The General Manager at this Dealership has no concept of customer service. He is all about dollars and cents not customer service.I did purchase the vehicle. However, I did not purchase the car with there credit options because my credit union had a better rate. The General Manger was rude and to my CU rep. He demanded after I provided them a $4000.00 deposit for the CU to pay him the balance ASAP. He told us if we did not provide the balance immediately he would cancel my sale after he deposited my check? His bully tactics were something in my 32 years being an Employee Service manager for a Billion dollar Corporation have never seen. I felt bad for the sales rep and the finance Manager whom were extremely fair and customer oriented. I would say for lack of better words they worked for bully General Manger. I would hope that the Ron Marhorfer upper Management would read this review and send this individual to customer service training.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Angelo, we regret to hear that you had this experience with us. Please reach out to our Chief Marketing Officer, Lindsey Tinsley at Lindsey@marhofer.com when you can so we can address this situation directly. Thank you and have a great day.
The staff and leadership at the Hyundai store are
The staff and leadership at the Hyundai store are exceptional. Their sales staff are salaried not commission based; they work on providing you the best experience for what YOU want not what brings in the most money for their paychecks. They are a high-volume store and sometimes there is a wait to get into finance and get the deal complete. Should you ever feel uncomfortable with anything, just speak up and they'll do their very best to address your concerns. I've been here going on 8 years and feel very strong about the amazing customer-focused approach to understanding and satisfying the needs, preferences, and expectations of every customer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your thoughts! The staff and leadership at our Hyundai store truly are exceptional. Our sales team operates on a salaried, non-commission basis, which allows them to focus entirely on providing you with the best possible experience—tailored to your needs, not driven by commission. As a high-volume store, there may occasionally be a short wait during the finance process, but we’re always working to make your experience as smooth and enjoyable as possible. If you ever feel unsure or uncomfortable at any point, please don’t hesitate to speak up—we’re here to listen and address any concerns. Having been part of the Ron Marhofer family for nearly eight years, I feel strongly about our unwavering commitment to understanding and exceeding the needs, preferences, and expectations of every customer. Your satisfaction is at the heart of everything we do!
Great place to buy a car.
Great place to buy a car. They make the buying experience easy because they give you the best price upfront no hidden fees. Everything is explained upfront. I highly recommend Ron Marhofer Hyundai of Cuyahoga Falls!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re so glad to hear you enjoyed your car-buying experience. Transparency is one of our top priorities, and we’re thrilled that you appreciated our upfront pricing and no hidden fees. Your recommendation means so much to us! If you ever need anything, we’re here to help.
Very transparent and friendly experience!
Very transparent and friendly experience! I would recommend to any of my family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re thrilled to hear you had a transparent and friendly experience—it’s exactly what we strive for. Your recommendation to family and friends means so much to us. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to seeing you again!