Reviews
I dread buying a car—like absolutely one of my least
I dread buying a car—like absolutely one of my least favorite activities. That being said, Michael (who I can’t mention without also mentioning his amazing hair lol!) was nothing short of amazing. He made the entire process of buying a car from 2 hours away beyond seamless. My husband and son found the car online at about the same time and while one sales individual couldn’t be bothered to track the car down for my husband, Michael spoke with my son, stayed after hours to not only send pictures but updates on the service the car needed prior to being made available. He truly went above and beyond through the entire process keeping us updated every step of the way. We truly appreciated his professionalism and assistance throughout.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gerri, Thank you so much for sharing your experience with us! We understand that buying a car can sometimes feel overwhelming, so we're thrilled to hear that Michael (and his amazing hair!) made the process seamless and enjoyable for you. It’s wonderful to know that he went above and beyond to ensure you were informed every step of the way, even staying after hours to provide updates and photos. Your kind words about his professionalism and dedication mean the world to us. If you need anything in the future or just want to stop by and say hello, we’d love to see you again. Enjoy your new car, and thank you for choosing Ron Marhofer!
I had a warranty-covered repair that the warranty company
I had a warranty-covered repair that the warranty company wound up running the service department around on before telling them they weren?t allowed to fix it and requiring the car to be towed to a different dealership. The Marhofer team, especially Ted, was patient and friendly throughout and even comped me a rental for a couple days even though the foot-dragging was coming entirely from the warranty company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us. While we regret the inconvenience caused by the warranty company's process, we're thrilled to hear that Ted and the team could provide patient and friendly service during a frustrating situation. We’re glad we could assist with a rental to help ease the burden. Your understanding and kind words mean so much to us. If there's anything else we can do for you or if you need assistance in the future, please don't hesitate to reach out. We value your trust and look forward to serving you again!
I had been looking for a pre owned Hyundai Santa Fe for a
I had been looking for a pre owned Hyundai Santa Fe for a while. This dealership had the best Certified selection at the prices I could afford. Wanted to do an online purchase but this worked out okay. Javier & Aaron were great people to work with. Not a lot of pressure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Linda, we're happy you found our staff to be so supportive during your experience here at Ron Marhofer Hyundai of Cuyahoga Falls. Please let us know if there is anything else we can do for you; we are more than happy to help!
Nick made the process quick and easy.
Nick made the process quick and easy. Planned on shopping around but every thing stopped at Marhofer of Cuyahoga Heights! Love my new Sonata! Will definitely get my next car here! Thanks Nick!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nate, thank you for your kind review; we are happy to pass along your comments to the team here at Ron Marhofer Hyundai of Cuyahoga Falls! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Buying the used car through Ron Marhofer was very easy
Buying the used car through Ron Marhofer was very easy for me to do. Michael, my sales person, was available and helps me quite a bit even on his day off. Javier helped me complete the transaction while Michael was out of the office. I had trouble getting to pick up the car during work hours so they drove it out to me! How can you beat that? I have my new car and I'm excited to be driving it. Thanks again Ron Marhofer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Customer since 2000 Friendly and courteous.
Customer since 2000 Friendly and courteous. Chris Pursley in sales and Dan Bajc in service are the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dustin, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
Very helpful knowledgeable reps I don?
Very helpful knowledgeable reps I don?t like your ?service charge? of 3% to use a credit card however
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to our Service & Parts Director Chris Schaubert at 234-245-6030 or cschaubert@marhofer.com so we can assist you further.
They were really friendly and upfront about the whole
They were really friendly and upfront about the whole process and helped me make an informed decision.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Chris Pursley was awesome to work with!
Chris Pursley was awesome to work with! Got us the car we wanted at the price we wanted. He handled everything so professionally and made it so easy to purchase a car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Karen, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Everything went smoothly and i absolutely love the car.
Everything went smoothly and i absolutely love the car. 100 % would recommend this dealership. They educated us very well on each year of the car i got.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kaylie, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!