Reviews
Matt and Deckland in Service is VERY professional, kind
Matt and Deckland in Service is VERY professional, kind and completely went out of their way to assist me with my repairs. I highly recommend and appreciate them!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Fawn, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!
I had a fantastic experience buying My second car from
I had a fantastic experience buying My second car from the same dealership the staff was incredibly helpful and friendly specially Darryl who was my car consultant he was very nice he took the time to answer all my questions and made the process smooth and enjoyable I truly appreciated his kindness and expertise ,after I brought my car it was all fine but the next night I had one of my lights on on my dashboard , on the weekend I reached out to him he immediately responded me in the next morning ,that he will talk with his supervisor and will let me know he did he told me he has talked with his leader and service department will call me , they called me Hank was so nice over there too they took care of my car as soon as they could they did the job and the replacement of the part that was needed for my car without charging me even the light got on after my purchasing Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Farzana, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
I decided not to go with this dealer due to hidden fees
I decided not to go with this dealer due to hidden fees and costs. They list a vehicle at a good price, I wanted a total because I was coming out of state and I was a guaranteed buyer of 1 of 2 vehicles I was interested in. So I asked for the total so I could get a cashiers check. All of.a sudden the car I was buying was over $1100 more with charges. Making the car cost more than what blue book value was. $695 for a protective spray coat for inside and out. Wait what?? That wasn't my decision. A $422 documentation fee. When I informed them I wasn't paying that there response was just come see the car anyway and then decide. A 3 1/2 hour drive? Then I had to listen to the manager tell me about his wife and how they drove out of state just to look at a car. I said stop talking. Either the $695 gets removed or keep your car. Bottom line. I didn't wait for a response. I bought a car from a private seller, saved over $2000 and they can keep their coated car. Ridiculous or what?? I am very happy with the deal I made. Just so everyone is away ohio changed their laws. They are allowed to charge ridiculous documentation fees now. This dealer took it to the max at $422 plus $695 for a spray the dealership chose to do. Not my bill or cost.. Buyers beware. They are only forcing people to seek private sellers especially with the dealer adding on $695 not even making the car worth the cost and taking the documentation fee to the max.. Never again. Waste of my time. My time is money.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback with us. We apologize for any frustration caused by the additional fees and understand that transparency is especially important when planning an out-of-state purchase. It’s our goal to make sure all customers have a clear understanding of their total costs, and it sounds like we didn’t meet those expectations here. The protection package and documentation fees are standard offerings, but we recognize that these options may not align with everyone’s preferences. We appreciate your feedback on this and are taking it to heart to ensure a more seamless experience for future customers. We’re glad to hear you found a car that met your needs, and if there’s anything we can do to address your concerns or improve, please feel free to reach out. Thank you again, and we wish you all the best with your new vehicle!
The fact of the matter is according to Ohio State Law that is false advertisement. You cannot give someone a price on a car and then give them a total with taxes and rhen add on fees because you claim you coated a car and that you do it with all cars. I was not given the option or choice. I was told you do that with all cars therefore I had to pay for it. It's just something the owner does . if the price does not include the protection fo the car spray that your slick manager tells people they have to pay for, it should be included in the price. Fraudulantly taking a car over blue book value is not the right way to do business. That particular car you took the price down $700 over the past few months. As soon as i wanted an invoice the car had an extra $695 accessory fee. That has absolutely nothing to do with doc fees. It has everything to do with the fact that the law says a car dealership camnot tack on hidden fees because they want to. Trust me i have full intentions on reporting it. Then you swift manager tells me to just come in and see it anyway as if Im not out of state is ridiculous. I told him no i am not paying hidden fees and it seemed like a scam. Shame on you. Hook line and sinker. Lower the price and then jack it back up to what you originally wanted. BUYERS BEWARE.
Would not recommend.
Would not recommend. Say one thing to do another. Said that my car was under warranty and the dealership would pay for it tried to charge me $200 instead. Took forever to get back to me on issues that I was originally having what I bought the car and we?re not truthful about what they said. Also, the person who did oil change when I bought the car, used an impact wrench and dented the oil pan and has been leaking Since I bought it.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jennifer, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to our Service & Parts Director Chris Schaubert at 234-245-6030 or cschaubert@marhofer.com so we can work towards a resolution.
Darryl Thompson was an exemplary salesmen.
Darryl Thompson was an exemplary salesmen. He was patient, answered all our questions, and was very knowledgeable regarding our Tucson Hybrid. I will certainly recommend this dealership to family and friends .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Ron Marhofer Hyundai of Cuyahoga Falls. Please let us know if there is anything else we can do for you; we are more than happy to help!
I had my tires rotated and then had a flat tire where my
I had my tires rotated and then had a flat tire where my rim was cracked and rusty but was not caught
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Lee, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please contact Our Service & Parts Director, Chris Schaubert, at 234-245-6030 or cschaubert@marhofer.com when you can. Thank you, and we look forward to hearing from you.
Darryl Thompson did a great job in presenting the car and
Darryl Thompson did a great job in presenting the car and making sure we could get it. I really like the car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Maggie, thank you for your kind review; we are happy to pass along your comments to the team here at Ron Marhofer Hyundai of Cuyahoga Falls! Please let us know if there is anything else we can do for you; we are more than happy to help!
Love the new Cadillac!
Love the new Cadillac! Thanks for taking the time to show me around and make sure I got the right one for me! Very helpful and patient!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Travis, thank you for taking the time to leave a review for us at Ron Marhofer Hyundai of Cuyahoga Falls. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Michael Baldwin was my sales guy and he was very helpful
Michael Baldwin was my sales guy and he was very helpful with helping me get out in a decent time. Everything was up front and straight forward. No haggling back and forth. Ended up with a great car for a great deal!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Ron Marhofer Hyundai of Cuyahoga Falls! We are always more than happy to assist you if anything else comes up. Take care!
Very courteous and prompt service.
Very courteous and prompt service. Very polite. Would recommend to others. Really appreciate them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Shawn, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!