Toyota of Louisville / Scion of Louisville

(946 reviews)
Visit Toyota of Louisville / Scion of Louisville
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 1:00pm–5:00pm Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (888) 822-0130 (888) 822-0130
Used (888) 815-8281 (888) 815-8281
Service (866) 906-2812 (866) 906-2812

Reviews

(946 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Louisville / Scion of Louisville from DealerRater.

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The only place we will buy!

Glen Harder at Toyota of Louisville is the most trustworthy, solid salesman in the city. We just bought our 5th car from him and TofL. Always a great experience. Staff is excellent from bottom to top. We've always gotten what we are looking for and been treated with respect and integrity. We've sent all our friends to Glen and will continue to do so in the future. In addition John Carbone has always taken care of our service needs and we plan for him to take care of our new Rav4 as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Awesome experience with Toyota

Ashley Owens text me wanting me to come in and see what they had on their lot. Glen and Tim were my salesman and they were exceptional in finding what fit me. Great personalities and great people skills. Test drive was short and simple.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

I was helped tremendously. my experience at the dealership was awesome. I got to test drive and picked my car out. Everyone was very patient and great.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Purchase of New car

Our family has purchased two vehicles from this dealership and worked with Glen Harder. We will never buy a car from anywhere else. Very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent service!

Tim Patillo made purchasing our new car easy. He was very knowledgeable on all of the Toyota products, took his time demonstrating the features, and worked with us on our budget. At no point did we feel pressured, or that we were wasting his time looking over several cars. He even understood where I was trying to save money, and helped where he could. Dean in finance was also outstanding. Again, no pressure at all and he took his time explaining every detail. We had gone through several dealers prior to Toyota of Louisville, but none as professional as them. I would recommend their sales team to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The ONLY Toyota to go to in Louisville, KY

If it wasn't for the service department, specifically, John Carbone, I wouldn't continue driving 35 minutes one way. The staff anticipates my family needs and doesn't use high-pressure service nor sales. I managed to drive the same Sienna for nine years up to 348K miles. The common sense approach and understanding what I need as a mother of three, specifically not nickel and diming me with repairs and service, John always helped me prioritize what absolutely was necessary or can wait. As I turned in my 348K Sienna, Glen also anticipated my needs, because this mom really wanted an SUV, but the Highlander just wasn't going to fit the bill and he knew that. He lined up the vehicle for me, I didn't even have to look. Rick worked with my budget, ,especially taking in to consideration I've referred customers and will have three new drivers in the course of the next six years. No games, no pressure at Toyota of Louisville. If it wasn't for the service team, I wouldn't be a returning customer for vehicle maintenance. If it wasn't for the sales team, I'd be purchasing elsewhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Outstanding Customer Service

Glenn has sold me cars in the past and because of his knowledge and empathy it made it easy for us to come back and purchase another vehicle from him. There was no rush to purchase and the understanding of our concerns in the buying process were at the forefront of his concern. I would recommend Glenn to anyone who is looking to purchase a new or used car. Thanks again Glenn!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Another amazing experience at Toyota of Louisville

Glen Harder gives an amazing experience at toyota. Extremely friendly and can answer any questions you mite have. This was my second vehicle I’ve bought from him and would definitely go back to buy my third!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Wonderful experience

Nathan Lankford is great to work with and very knowledgeable about any type of car (used/new). He is very patient and makes sure you find the right car for your budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Satisfied customer!

Thankful to have Glen on our side! I had been working with him for several months, and he remained patient and helpful throughout the entire process. My circumstances proved to be less than optimal, but he worked very hard to make sure I got exactly what I wanted. In the end I went home with the best car for me and this was all thanks to Glen and his team at Toyota of Louisville!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.