Toyota of Louisville / Scion of Louisville

(946 reviews)
Visit Toyota of Louisville / Scion of Louisville
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 1:00pm–5:00pm Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (888) 822-0130 (888) 822-0130
Used (888) 815-8281 (888) 815-8281
Service (866) 906-2812 (866) 906-2812

Reviews

(946 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Louisville / Scion of Louisville from DealerRater.

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Another Excellent buying experience

We bought our first Toyota last year with Glen Harder and it was a such a smooth process that we knew exactly who to see this time. Unfortunately our family was faced with the decision to replace the Toyota we had just bought with Glen due to a car accident that totaled the vehicle. We contacted Glen and he was able to find the exact vehicle we had and get us another one on the lot immediately. The second process was just as smooth if not better than the first one considering we did not expect to be doing this again so soon. Glen and the staff at Toyota are tremendous and we will be back in the future for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Superb Service !

Tim was the sales person that helped me find and purchase my Camry. He went the extra "mile" in every aspect of making me a VERY satisfied customer. I felt comfortable in asking him my questions and concerns. He is the person I will recommend and go back for any future purchases. Thank you, Tim, for making my purchase a pleasant and fun event!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The TOYOTA PHILOSOPHY lives here!!!!!

I wish that my car shopping journey had begun here, because I would have been spared from the typical anxiety and frustration that most dealerships and slick car salesmen bring to the car-buying experience. My AWESOME TOYOTA salesman was Kevin Willis. Kevin demonstrated the Toyota customer service philosophy when I arrived 2-hours before the dealership closed, and even though his shift had ended, Kevin stopped to ask if I needed help. I was sold on TOYOTA of LOUISVILLE before I had even selected my new car, because of Kevin's professionalism, honesty and thorough knowledge of TOYOTA products. My experience at Toyota of Louisville was refreshing, and vastly different than my experience at another Toyota Dealership. If you're shopping for a TOYOTA product, begin your search with TOYOTA of Louisville, and you'll understand what I'm talking about. TOYOTA OF LOUISVILLE is a 5-star business, with 5-star customer service and 5-star TOYOTA professionals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great CARS + Great Salesman = AWESOME TOYOTA EXPERIENCE !!

After 3 weeks a frustrating and stressful car shopping at five other dealerships I decided to walk-in at Toyota of Louisville. Even though I arrived just before closing after a hard long days work a Salesman greeted me and asked if I had been helped yet. Although the salesman was on his way home he took the time to help me and I was impressed by the fact that all of this occurred before I even reached the front door of the dealership. Toyota of Louisville cut through the crap that most dealerships use to distort prices and fees, and after purchasing my vehicle I wish I had started my search there at Toyota of Louisville because it would have saved me weeks of headaches, stress and time. Before I was sold on the car, I was sold on the way that I was treated! My AWESOME salesman was Kevin Willis, and the Finance Mgr. D.W. I paid a fair price for a good car, and I feel good about the purchase. It's my 1st TOYOTA car, and I'm pleased, so far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Great Experience and Glen Harder is a True Professional!

As someone who is in sales, I sometimes think my expectations are too high when dealing with other sales people. With Glen Harder, that was not the case. He exceeded my expectations and delivered a great experience. He was always prepared, communicated throughout the process and really made my decision to buy from him an easy one. I would highly recommend Glen if you are looking for a great experience and a great vehicle make sure you give Glen a call!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Smooth ride all the way through!

Tim Patillo our salesman was the bomb he was on point with everything! The whole transaction went smooth, quick and we have a beautiful new 2019 Camery we are enjoying!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent!!

We couldn’t be more pleased with this dealership! Tim Patillo, who was our point of contact, worked with us to find the perfect vehicle. He carefully and patiently answered every question we had. We walked away feeling confident and fully informed in our purchase. Definitely the best experience we’ve had at a car dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent! Above and beyond!

I recently purchased a vehicle from Glen Harder, as I have been doing for over 2 decades now! He always goes above and beyond in meeting my needs and expectations, and I completely rely on his honesty, knowledge and integrity. Glen is a fantastic salesman and also a genuinely kind and great person. I will definitely remain a repeat customer as I won't use anyone else. I highly recommend Glen and Toyota of Louisville!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Glen goes above and beyond

Glen is an excellent salesman who genuinely cares about customers and their needs. As a repeat customer over the past 20 years, Glen has always steered me in the right direction, and helped me to find exactly what I need without trying to upsell me. Glen has many repeat customers, who like me, have become like family. He's always reachable, honest, knowledgeable, and hard-working. I no longer live in Kentucky, but still travel to Louisville when it's time to upgrade, because I won't buy from anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Superb!!

If you want superior service, and a knowledgeable salesman, Glenn Harder is your guy! We have never purchased a car with this much ease. He went above and beyond his responsibility to ensure we received the best price and experience possible! We highly recommend Toyota of Louisville and Glenn if you are in the market for a Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.