Toyota of Louisville / Scion of Louisville

Went through a divorce and ex-wife, without my knowledge, traded in a car titled, registered, and financed all solely through me. They then call me and ask to bring the title straight to them, bypassing it ever being in her name. When I asked Joseph Campbell if that was ok, he said absolutely. I asked if I could bring my neighbors car in to trade it, he said as long as they're ok with it. Here's the thing, they NEVER asked if I was ok with it before taking in my car. So I call the next day and ask to speak to a sales manager. Guess who I get... Joseph! I asked him, "oh, so you're a sales manager also?". "Yes," Joseph replied. Check out Toyota of Louisville's website, he is not a manager. Joseph made a bad call, taking in a trade from someone with no ownership on the car, selling her a new car. At this point he's realized he messed up. Saying whatever he can to fix his mistake. My car was listed on their website to be sold, and they didn't even have a title or know when they would have this deal settled. Toyota of Louisville, you employ scammers. How could Joseph do this, and how could your finance team allow this? Do you seriously accept a trade in without proper consent from the owner?

Easiest car purchase experience I’ve ever had. I didn’t feel pressured at all. Nathan helped me get answers to all my questions and wanted to make sure I made a decision I was comfortable with. I would definitely recommend Nathan to anyone I hear looking to buy a car and I would recommend the dealership as well.

He was awesome taking care of me i was in and out drving the car the same day.Tim is a Nice and friendly too .

Love going to this dealership every car I bought I bought there. Enjoyed the nice customer service and the friendly face when I got there every time

Nathan helped me pick out my new Rav4 Hybrid, and answered all the questions I had. Bob and Nathan made the experience fast and easy.

Glen was exceptional to work with and a pleasure to do business with,never bought a new vehicle with such ease!Recommend to anyone buying a new Toyota

I appreciated his time and working with me to answer the difference between different makes/models. I had so many questions, and kept him after hours more than once. He never complained and was always willing to help. He was great to work for...I highly recommend!!

My experience at Toyota of Louisville was excellent. Tim Patillo was great and very knowledgeable. He helped me to find the perfect car for me. I would highly recommend this place to buy your vehicle from.

Kristen, Tim and Dean were kind to me and all were easy to deal with. No hassle. Great Experience so far! Looking forward to my new car!

Glen and Dean were great to work with! Knowledgeable and friendly and took the time to help me set up features on my new car!