Toyota of Louisville / Scion of Louisville

(946 reviews)
Visit Toyota of Louisville / Scion of Louisville
Sales hours: 1:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 1:00pm–5:00pm Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (888) 822-0130 (888) 822-0130
Used (888) 815-8281 (888) 815-8281
Service (866) 906-2812 (866) 906-2812

Reviews

(946 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Louisville / Scion of Louisville from DealerRater.

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Fast and easy experience

Tim was friendly and informative. He called in advance before we meet and told me what I needed to do and fill out before I come into the store so the process can be quick and not stressful. I appreciate that. The car I have had it for a month now and no complaints! Overall Toyota of Louisville is a great place to go if you want someone to help you find the tight car for you and want the process to be quick and easy and with a reliable car!.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Una experiencia espectacular en la compra de mi vehicle...

Una experiencia espectacular en la compra de mi vehicle con Ian atención muy profesional de mi vendedor CHRISTIAN CANO,altamente recomiendo a TOYOTA LOUISVILLE,y en especial al Sr Christian Cano

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2019 Toyota Highlander

I would definitely recommend this dealership, the customer service and attention were beyond my expectations. The staff was very knowledgable and the process was quick and smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very happy with Toyota of Louisville!

We are the typical not rich family that were trying to find an affordable and safe vehicle to put our new teen driver in. Tim at Toyota of Louisville was wonderful to work with and treated us with friendliness and respect! He addressed any concerns we had. If it’s not right he will make it right because that’s the way they treat their customers. I will be back again as a return customer as soon as we need another vehicle. My son loves his Infiniti!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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How car buying should be!

Toyota of Louisville's whole staff was fantastic. From the moment we stopped on their lot, it was perfect. This being my first automobile bought for over $1000. I was nervous as all get out. Tim helped break everything down, he made me feel comfortable and confident in my car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent Service

Car buying is a big decision, and reputations mean everything. Me and my entire family only purchase our vehicles (all Toyota of course), from Glen Harder at Toyota of Louisville. I purchased my first car many years ago, and since that time, my entire family buys each vehicle from him. I cannot say enough about his integrity and customer service. My new RAV4 Hybrid may be my favorite. Not just because of the vehicle but also the service that Glen and David Lail provided. I appreciate that the experience isn't high-pressure, but instead a true customer experience. They aren't just interested in a one-time sale, but a long-term relationship.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Experience for the 2nd time!

This is the second car I’ve purchased from Toyota of Louisville. Each experience was very easy and fast. The customer service is always great. The staff is friendly and they do what they can to make your purchase as smooth as possible. Tim, our salesman, was very helpful and made sure all of our questions were answered. Thanks Toyota of Louisville!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent Experience

Tim is a great guy. I called a number of dealership across Louisville and when I spoke to Tim - I knew I had my guy. He was super helpful and made the car leasing process extremely easy for me. Would definitely work with him again in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Wonderful Experience

Tim walked us through the online process and paperwork with such ease, we were able to get everything pre-approved before we arrived. Wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Excellent!!

A rep named Tim Patillo gave me the best service possible and treated me like family. It was the best car buying experience I ever had and he was exceptionally knowledgeable and friendly. Him and the rest of the Toyota team made the process quick and easy and are true professionals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.