Toyota of Louisville / Scion of Louisville

(946 reviews)
Visit Toyota of Louisville / Scion of Louisville
Sales hours: 1:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 1:00pm–5:00pm Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (888) 822-0130 (888) 822-0130
Used (888) 815-8281 (888) 815-8281
Service (866) 906-2812 (866) 906-2812

Reviews

(946 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Louisville / Scion of Louisville from DealerRater.

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Very Helpful!

I called Mr. Carr about a used car value and he was extremely helpful and courteous. I would definitely recommend him to anyone in the market for a new or used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

It was a wonderful buying experience at Toyota of...

It was a wonderful buying experience at Toyota of Louisville. I never felt pressured at all and the process was smooth and quick. I looked at a used vehicle they had on their lot and I called them the following day and made them an offer which they took. The salesman, Tim, even came in on his day off to complete the transaction. It was all around a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Always a good, honest experience. Have bought two...

Always a good, honest experience. Have bought two 4-runners from them. The deals were so much better than the surrounding Toyota dealers. Will return again, 100%.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Respect

This was my fifth lease, the fourth of which was through Toyota of Louisville. I travel way out of my way to work with ToL because of the respect they show for my time and how they actually listen to me about my needs/desires regarding a vehicle, financing etc. Tim Patillo is my go-to salesperson - he is smart, thoughtful and straight forward. I've never felt like he had any other agenda except to make sure we created a mutually beneficial deal. Every different manager I've worked with in financing has been sincerely friendly, respectful and consistent with the intention of finding a mutually beneficial solution. Dealing with Tim and the team at ToL feels like collaboration, not combat!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My family has bought several cars from Glenn Harder and...

My family has bought several cars from Glenn Harder and we will only buy from Glenn. Toyota is lucky to have him. Great person and salesman. As long as Glenn works there we will continue to purchase from Toyota of Louisville.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Good experience.

My time a Toyota Louisville was nothing short ok a great experience. Mr. Patillo was very kind and informed he was really trying to help me out with my needs and getting me into a newer vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very Good

My experience at Toyota Louiville was Great ,Tim was Great and very professional, I definitely Recommend him And wouldn’t hesitate to use him again. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Fantastic!

They will work with you to make this happen! They went out of their way to move a brand new toyota 86 here just so I could get the car I wanted without the hassle of having one sent across the country to me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Changed my opinion of car shopping!

In the past I would have rather had a root canal than go shopping for cars but this dealership made the process so simple and enjoyable that I will definitely come back when I need another car. From the moment we made contact online with Ashley, to meeting up in person with Tim, and then completing the process with Bob, everyone treated us with friendliness and professionalism. Great job and thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent customer service

The staff is extremely friendly and considerate. They listen and work hard to meet and exceed your needs. They treated me like family and were very pleasant to deal with. I can not say enough good things about them. I will definitely continue buying from Toyota of Louisville!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.