Toyota of Louisville / Scion of Louisville

(946 reviews)
Visit Toyota of Louisville / Scion of Louisville
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 1:00pm–5:00pm Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (888) 822-0130 (888) 822-0130
Used (888) 815-8281 (888) 815-8281
Service (866) 906-2812 (866) 906-2812

Reviews

(946 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Louisville / Scion of Louisville from DealerRater.

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Thank you Toyota of Louisville for making the purchase of...

Thank you Toyota of Louisville for making the purchase of my 2021 Toyota Highlander XSE easy! I worked with salesman Glen Harder who was knowledgeable about the features and function of the Highlander. I also felt we agreed on a fair trade value for my Tundra and purchase price on my now Highlander. David Lail assisted me with financing the Highlander with Toyota Financial Services for a great rate. Looking forward to owning my Highlander and taking it to Toyota of Louisville for service for years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is the second vehicle my wife and I have purchased...

This is the second vehicle my wife and I have purchased from Toyota of Louisville. The sales manager, Tim Patillo, went above and beyond, in order to make the process extremely simple and smooth. Initially, we walked around the car lot, and Tim made recommendations based on his expertise. He listened while also making great suggestions on what might work well for our family. After that, Tim and I used email and text to communicate until we found exactly what we were looking for. I have nothing but great things to say about Tim Patillo and his team! I highly recommend anyone who is interested in a new or used vehicle, work with Tim and Toyota of Louisville. I love my Tacoma!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My name is Rico Lewis and I had a WONDERFUL experience at...

My name is Rico Lewis and I had a WONDERFUL experience at Toyota Of Louisville. Back in January 2020, I had the good fortune of having Tim Patillo as my Sales Agent. He was extremely helpful, accommodating, and in a real twist of fate, we actually met over 27 years ago when I was in his high school and he was in college in another state. I sold Coca-Cola at his championship Bowl games. I was glad to have encountered him and Toyota Of Louisville. My family has been VERY happy with my purchase and didn’t feel any pressure. I wish I could give Tim 10 stars. I never do reviews BUT I wanted to make sure that TOL knows that he’s a star on the team, just like back when I was in school. I don’t want to malign any Dixie Highway competition, they do a fine job of exposing who they are. Thank you Tim Patillo and thank you TOL. #GoBucks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

2nd car we bought from Tim at Toyota of Louisville, he...

2nd car we bought from Tim at Toyota of Louisville, he responded rapidly to what we wanted unlike other dealers in our area. I'm sure we will go back for our next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Tim Patillo is the man! He made my first car buying...

Tim Patillo is the man! He made my first car buying experience amazing! If you’re looking to buy a Toyota! Go see Tim at Toyota of Louisville! He will provide great customer, honesty and will make the car buying process easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Tim was a great partner from our first interaction with...

Tim was a great partner from our first interaction with him. He ensured we had all the info we needed about the RAV4 so we could fully consider it against other options. He was responsive and thorough during the extended purchase process and helped us get exactly the car we needed by intercepting a car prior to the build process and changing out a key element before it was built. Thanks so much Tim!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The best experience we’ve ever had with a dealership....

The best experience we’ve ever had with a dealership. Everyone was very helpful and no one was pushy at all. Our salesman, Tim, was fantastic! We will definitely go back to them for our next vehicle. Friendly service makes all the difference in the world!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Tim was awesome and willing to work with me. He made the...

Tim was awesome and willing to work with me. He made the whole process easy. Looking forward to working with him again on my next lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Everyone made it so easy. I was able to get what I wanted...

Everyone made it so easy. I was able to get what I wanted with a great experience to boot!! I will definitely be coming back to Toyota of Louisville for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I rate Tim Patillo "EXCELLENT". Tim was very...

I rate Tim Patillo "EXCELLENT". Tim was very professional, knowledgeable, and I would recommend him to all of my friends to purchase a vehicle. He was very patient with me. I rate Tim a 10 in salesmanship. I bought the Rav4 Limited AWD.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.