Cookeville Honda

(415 reviews)
Visit Cookeville Honda
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 7:30am–4:00pm
Sunday Closed Closed
New (888) 831-1048 (888) 831-1048
Used (888) 831-4588 (888) 831-4588
Service (888) 829-8064 (888) 829-8064

Reviews

(415 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cookeville Honda from DealerRater.

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don't buy here

they lie about fee's,won't honor online price.try to over charge you on everything,trust me you would be happier driving alittle then dealing with cookeville honda

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
5 people out of 5 found this review helpful.

Best car dealership in my 78 years

If you are thinking about buying a car, please give these folks a look see. And, check out their "CARDOC" program which is the best thing since sliced bread! I have bought a lot of cars from a lot of dealerships in 78 years-I now own two Honda's from this dealership and will add another next year! This is a classy place and the service department is 6 stars out of 5! Buying the car is the shortest period on time in the purchasing of a cart- it is the long term service that makes these folks the best I have ever witnessed! Bruce Garwood, Crossville

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great place !

Got a new Honda Civic. Worked with Derek Cherry and Mack Pham . Ask for them !! No pressure and easy going. We had fun while we there ! Will be back in the future! Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Dealership

My family bought two cars in one day. Very pleasant experience. Low pressure. Great selection Everyone was very nice and easy to deal with. Thanks Mack and Johnny.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Dealership

My family bought 2 Vehicles from Honda in one day. Very smooth process low pressure. Great financing terms.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for the feedback! We appreciate you!

Awesome Service

Bought my last car here with the help of a great salesman Mr. Jerry Jared.. After an unfortunate accident with my car, I called Jerry and once again he was extremely helpful.. Considering we live in Kentucky he went above and beyond to help us!!! So I'm now on my second car from cookeville honda, and im loving it.. Service was great and jerry was super to work with!! Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for the feedback and your continued support, Connie!

Poor dealership

I will never buy a car from here again! ! ! ! ! ! Not very good people! !

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are very sorry to hear this, Sarah. This is not at all how we want our clients to feel when working with us. Please reach out as we would like to make things right.

Defini

So kind and helpful. Very easy to deal with. Such a pleasant experience. We will definitely be buying there again. Ask for Dillon. (hint,hint) ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you very much for the kind words and feedback!

Very unpleasant experience

My wife and I visited Cookeville Honda two times: 1. to see which ones physically fit us (my wife has had knee surgery) and 2. to test drive a Honda CRV Touring and a Honda Accord. The sales Associate, Braedon Julian, was an outstanding Honda representative. He should really move to another dealership; he is that good. Unfortunately, the sales manager lacks everything one expects in a car salesman today. He is the stereotypical "used car salesman" of the 1960s. After deciding to purchase a Honda CRV Touring, I contacted Braedon to obtain a best cash price for the car. His manager would not give him a cash price. Days passed before the manager called me. He explained that I really needed to come in for a test drive (I had already taken a test drive) for a face-to-face discussion about a cash price. I explained that I would prefer to buy locally, but I already had quotes from multiple dealers using the Internet. He refused to give me a cash price. It turned me against Honda even though I have owned multiple Hondas since 1985. Corporate Honda needs to review how its dealerships are presenting its products. Toyota's Cookeville, TN dealership was a completely different experience. I purchased a Toyota Avalon this past week-end.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Very Poor Dealership

I bought a used Honda CR-V from this dealership in February of this year. The first time I took it in for service, the service girl called and said I needed an alignment. I told her to go ahead and perform the work since the car had a 90-day warranty. She called me back in less than 10 minutes and told me she had the service tech put it back on the machine and it was really okay. I had some problems with noise in the front of the vehicle when I took it back for service. They told me it was due to an ashtray. What was causing the ashtray to cause noise? Now, I have having problems with the air conditioning and I am afraid to take it back because I do not trust them. I am at a loss as to what to do. I really think this dealership sucks!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.