Cookeville Honda

(415 reviews)
Visit Cookeville Honda
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 7:30am–4:00pm
Sunday Closed Closed
New (888) 831-1048 (888) 831-1048
Used (888) 831-4588 (888) 831-4588
Service (888) 829-8064 (888) 829-8064

Reviews

(415 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cookeville Honda from DealerRater.

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Great experience. Wonderful staff.

The team at Cookeville Honda worked with me to get exactly the vehicle I want. Both closing the deal and working with the finance department was a pleasure. My salesman, Preston, was great. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Would Not Recommend Cookevelle Honda

Bad experience with Cookevillle Honda...Our salesman was very professional and helpful..but price dealings are done with the General Manager - Mack ...he flat out lied to us..was aggressive and rude.. We will definitely never go to this dealership again and will not recommend it to any of our relatives or friends...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

New Car Purchase

They claim not to deceit their customers on vehicle purchases. They will play stupid and overcharge you whenever they can. Do not believe them or purchase your car elsewhere! From now on all my dealings will be with a truthful gealership! Do not buy a car from this dealer unless you do mega research before you step into their dealership. Quite unpleased the way we were treated!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Bad experience with Cookeville Honda. Disappointed

Heard good things about Cookeville Honda. so I thought I would trust them to do some minor work to my crv. Everything was good with this dealership until I got my vehicle back. something the tech done on the repairs he wouldn't admit to his mistake made out like it was something else. My husband had to go there with me to take it back to redo. after all this mess the tech made a bad mistake that he wouldn't admit too and had to replace part at their expense. after they charged me over a 1000.00 my vehicle still has the same issue and the manager over garage told my husband to drive it till it quit considering the mileage on it. I want do anymore business with these people nor will I give them a name to anyone I know! They haven't gave a curtious call to me or anything. you know, it shouldn't matter how many miles your Honda has cause we all know they are good vehicles they will run forever never had a problem with mine this is just regular wair on it for someone to say that.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are very sorry to read this, Dolly. If there is anything we can do to make things right please let us know.

Jimmy green was very helpful and friendly.

We got a great deal on our new truck. Thank you all. We got a great deal. Very friendly and helpful. Liked the service deal on the free oil change and tire rotation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great people =great car buying experience

Thanks Cookeville Honda for having a patient, low pressure buying experience. Randy and Mack made the process enjoyable. They helped us find our perfect car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the feedback!

Great Day

I live my 2015 Toyota Corela very much. A big THANK YOU goes to Dan Threet for all he did to get me into my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Car sales

I went to Cookeville Honda not knowing what kind of car I wanted to buy. Dillon Flowers was the sales associate that helped me pick out my first new Honda he knew everything about them and what was best for me. I never felt pressured to buying anything he honestly was great to work with! Would recommend him to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Loving my Accord Sport

I dealt with Jerry Jared and i have to say he went above and beyond to help me with my new lease purchase. Jerry really worked hard to get my business i would highly recommend Jerry! I love my Accord Sport!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy you love your new Accord, Tim!

best think twice

bought a used car the next day the transmission was bad they wouldnt fix it right or even trade me out of the car got run arounds and they screwed us for 1200.00 we cant even trade it off cause they put us so upside down we cant get it fixed and they dont do a all points inspection on these used cars they just sell junk i would of done better to have gone to a buy here pay here lot i probably would have gotten a better car

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
4 people out of 4 found this review helpful.