Reviews
Great experience- car and now a truck
We bought a Honda CRV in 2014 and really liked it but decided to trade for a 2017 Ridgeline truck. This dealership has been a pleasure to work with, like the service department. Really liked working with Dillon to buy the truck-NO pressure, felt like he dealt honestly with us, he knew the vehicles, was gracioius and they worked hard to get exactly the vehicle we wanted. Would recommend this dealership and Hondas. We've been Toyota loyalists but the RAV 4 didn't compare to the CRV so we went back to Honda when we wanted a truck and wow is the Ridgeline great. Thanks, Dillon! I would recommend getting an appointment though. They were swamped when we were there and the wait was VERY long. So, call ahead and reserve time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Dan
Thank you Dan for helping me get a car . I will be back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We look forward to seeing you again, Mary!
Cookeville Honda
Dillon Flowers is the best sales associate I have ever dealt with. He is very knowledgable, courteous and professional. I would recommend Dillon to all my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for the feedback and recommendation, Tammy!
Hard working staff
I've been looking for about a yr for a new vehicle to suit me and my family and thanks to Houston Jared for being patient with me and working really hard he has found something suitable for me. Thanks so much Houston Jared!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank YOU for the kind words and feedback, Courtney!
Dan the Man
I went to get a car Dan Threet helped me he is a great guy go see him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Lois!
Hard working staff
I've been looking for a new vehicle for about a yr now and Houston Jared has been patient and hard working with me to find a suitable vehicle for my family. Thank you Houston for all your help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you!
New Car Experience
On our way on vacation to Tennessee our a/c went in our 2013 Honda Odyssey (33,000miles). We decided to take it in for service and found out that the repair was going to be much greater than anticipated. We spoke to the Service Director and expressed our displeasure of the expense to fix the issue for a vehicle that was only 3 years old. We explained our situation and our options. We are now walking out the door with a brand new 2016 Honda Odyssey Touring. Our buying experience was stress free. We have to say the best buying experience for us yet. Houston was very personable, just easy to work with. We will most definitely come back from Florida to buy a vehicle in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome customer service!
With my mother-in -law's car broken down on the side of interstate near Cookeville and me in Nashville, I googled Honda Dealer in Cookeville. From the first contact on the telephone, the service department was awesome. They exhibited superior customer service every step of the way from arranging a tow truck, bringing my family members to the dealership out of the 100 degree heat, finding the parts and completing the repair in what I consider record time. I would recommend their service department to anyone. They truly know what customer service is all about!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for the feedback and recommendation, Ted! This is exactly how we want our clients to feel when working with us.
A not so good buying experience.
Came to a price agreement on a vehicle on their used lot by Marathon gas station and they did not honor it. I was charged 3000.00 more than the price WE (salesman and myself) agreed on. Went back to find out why and it was no help either. I would NOT do business with these people.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
2016 Honda Accord
We just traded our 2016 Honda odyssey in on a 2016 Honda accord sport. Our salesman was Houston and the entire experience was great. We have bought a lot of vehicles from Cookeville Honda and will continue to purchase from there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car