Toyota of Murfreesboro

This was the Best Car Sales Experience I have ever had. My Salesman listened to what I had so say. I did not waste my time with the car sales questions and games. I visited 4 different dealerships and they earned my business. At Toyota of Murfreesboro they listen to the customer and only ask questions that get at what you want and are looking for in a new car or truck. They listen, they care and are professional about finding what you want. Others need to learn from them.

Terrible customer service. No documentation to back any service recommendations. Just your word vs theirs. If you request something out of the ordinary they act like they’re jumping through hoops to help you out. I brought my vehicle in for a roof leak. Purchased a 2014 XLE Highlander w/ 72k miles from a local dealer (non-Toyota) roughly 5 weeks prior to bringing it in on 2/3/24. Still got stuck with the $180 inspection charge even though I said it’s leaking. They state they found “other safety issues”. Again, no documentation to back up the claims. Takes 3 weeks to get my vehicle back. They left it in the rain for 1/2 a day with torrential rain. I schedule a time and I came by to inspect my vehicle with the tech (no show that day) and caught my vehicle soaked and water inside. Got my vehicle back 3 weeks later. Repairs were made to my vehicle before I gave authorization because I asked to see the sunroof assembly tested prior to replacement. No call that work had began. Mike, the service director sent me a email with a video, but I wanted to see in person, no call or text. I get my vehicle back. No one inspects it prior to me taking it. I get it home and go to inspect and the middle row driver side seat is covered in mold (I have pictures) (pregnant wife drove it home. I leave a message with the general manager. No body is ever in their office, no one returns calls. This was my second VM with the manager. File claim with Toyota corporate and no one calls back in the 2-3 business day xx they give you (2nd claim with them). I take the old assembly home and can’t get it to leak. Finally does when I tip it back (it leaks through the groove for the belt the moves the glass) which is not a “crack” because that’s the design. The tape for the seal in the rear of the assembly still had the plastic over the double sided tape which indicates it wasn’t sealed properly from the factory. Service bulletins from 2015 indicate there were multiple issues with the pano sunroofs. Called Mike, he doesn’t want to hear my explanation and stands by their recommendation. I have had to abate my car for the mold. And on 3/5/24 the leak has returned! Rain all day and over 1/4”+ of water in the rear. Both left and right headliner above rear side glass is soaked. I can see the water this time because the interior is gutted. I sealed the sunroof and sprayed the car (rain style) with the garden hose and no leaks. I have all video proof. Don’t trust this dealership! Beware! Unprofessional! No communication! Be prepared to leave VM’s left and right. No one’s in the office. Stories don’t add up! No follow up from mangers on leaving my car outside. Nothing! Do your own research and get second opinions. Don’t make a 4K dollar mistake to not fix the issue.

Nicest people you can meet at Murfreesboro Toyota. Super helpful and not pushy .

Kobe Manning was an excellent and professional salesman that made me relaxed with the buying process. This was the smoothest purchase of a car I have ever experienced.

I love Toyota of Murfreesboro! Matt Breaux was an awesome salesman. I bought a 2015 GMC. They inspect their vehicles bumper to bumper. My family has purchased 4 vehicles from Matt and has always gotten us a great deal. He is always kind, courteous and very knowledgeable. Thank you!

Notified Service Dept that I was having my RAV-4 towed in and it probably needed a new 12 volt starter battery. Service advisor met me at the door when I got there and had me review the problem with a service technician. They confirmed the battery problem, replaced the battery and I was on my way promptly.

Have always had a great experience until last visit. Car was done and parked outside for 20-30 minutes while the lady helping me was not at her station. When she did come back ahe was helping check other cars in. I asked her about my car she said very rudely that it?s ready but she was very backed up checking other cars in.

I was attended right away and with great respect. Very professional: I was explained in detail about the service that was to be performed on my truck. And within 45 minutes of my arrival, I was on my way. This was a very delightful experience, from start to finish ???

Great job done by Niki. Kept me updated with times and price estimates. Will always request her for all of my service needs

Our salesman Matthew was awesome! No pressure made the paper work easy and no stress at ALL!!!! I could not have asked for a better experience !