Reviews
First time buyer ... Lifelong customer
After shopping at several Nissan dealers in middle Tennesse over the course of a week, my husband and I decided to purchase our Rogue Sport from Nissan of Rivergate. This was our first purchase from them, but they treated us as if we were lifelong customers. Normally filling out finance paperwork is boring, but the finance manager, Zach Nguyen, made the whole process fun. Our sales consultants, Justin Garlock and Nikki Wallace, were both extremely knowledgeable, friendly, and SUPER helpful. Nikki spent at least 30 minutes explaining how all of the features work while Justin swapped our license plates and helped my husband transfer everything from our old car into the Rogue. As we were finishing up, the General Manager walked up and thanked us for our business, made sure that we were 100% satisfied, and presented us with a small gift of appreciation. Nothing like that has ever happened to us In the 40+ years that we've been purchasing vehicles! The folks at Nissan of Rivergate are top-notch all the way. I wouldn't hesitate to recommend them to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First time buyer ... Lifetime customer
After shopping at several Nissan dealers in middle Tennesse over the course of a week, my husband and I decided to purchase our Rogue Sport from Nissan of Rivergate. This was our first purchase from them, but they treated us as if we were lifelong customers. Normally filling out finance paperwork is boring, but the finance manager, Zach Nguyen, made the whole process fun. Our sales consultants, Justin Garlock and Nikki Wallace, were both extremely knowledgeable, friendly, and SUPER helpful. Nikki spent at least 30 minutes explaining how all of the features work while Justin swapped our license plates and helped my husband transfer everything from our old car into the Rogue. As we were finishing up, the General Manager walked up and thanked us for our business, made sure that we were 100% satisfied, and presented us with a small gift of appreciation. Nothing like that has ever happened to us In the 40+ years that we've been purchasing vehicles! The folks at Nissan of Rivergate are top-notch all the way. I wouldn't hesitate to recommend them to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer satisfaction
From the front door to the back door these people look out for your personal well being. They treat you with respect, they listen to YOU and fulfill your NEEDS. I have lived from Maine to Florida and I always come here to trade. It’s always like coming home. Great group of people!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best customer service!
This was such a easy experience for my family and I. Nikki was over the top! She delivered our vehicle to Louisville from Nashville and took her time explaining every option the car offered.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Resolve a problem
My wife and I bought a 2017 Nissan Pathfinder in May 2017. We understood the salesman to say the navigation system would automatically be updated by Nissan through satellite. I received a letter in the mail that the navigation system needed to be updated. I spoke to Mr. Ted Williams about this. We found out that the S D. Card was not updated by Nissan and to update we would have to buy another S D Card for $129.00. Mr. Williams offered to replace the card, and he did. We are very happy with Nissan of Rivergate and will continue to do business with this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New customer
Great experience with Rivergate Nissan inMadison, TN... It was a pleasant visit and I thank the way this people treats you..I will recommend this dealer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience
After searching online at other dealerships I found the car that was perfect for me! Almost immediately after inquiring online I was contacted by Scott Rowe. When I met with him at the dealership to test drive the car I knew right away that I wanted to purchase from him. He was patient in answering all of my questions and gave 110% in trying to get my loan approved. Zach was tons of fun and made the pain of signing away my hard earned money a little more bearable. 5 days after my purchase Scott called to check in and make sure I was still loving my Juke and didn't have any questions for him. You will be hard pressed to find service like that elsewhere!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome Experience
After searching online at other dealerships I found the car that was perfect for me! Almost immediately after inquiring online I was contacted by Scott Rowe. When I met with him at the dealership to test drive the car I knew right away that I wanted to purchase from him. He was patient in answering all of my questions and gave 110% in trying to get my loan approved. Zach was tons of fun and made the pain of signing away my hard earned money a little more bearable. 5 days after my purchase Scott called to check in and make sure I was still loving my purchase and didn't have any questions for him. You will be hard pressed to find service like that elsewhere!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Super Service
I always have a good experience at Nissan of Rivergate. They keep me well informed as to what my needs are. The service and service representatives, especially Betsy, are exceptional. The amenities in the waiting lounge are good, as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service. Very satisfied
Nikki was amazing and helped me get the best price. After visiting several dealerships that day, Nissan of Rivergate defiantly was the best. Best customer service and prices.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase