Nissan of Rivergate

Service Advisors are extremely rude and fail to tell you a wait time. Danielle obviously didn’t want to help me anymore after I declined to get tires rotated. She was too busy on the phone to even provide an update after seeing my car was sitting in the back. Expect to wait 2 additional hours to get your car back, as it sits in the back until you ask one of the gruntled employees about it. Glad my service plan is up with Nissan of Rivergate. Honestly regretting that I even purchased my car from here.

Went to service department this morning because service engine light came on my 2012 Nissian maxima.Was told diagnostics fee was $150.00 but if they did the repair they would wave that fee.They reset the computer and said nothing was wrong so no charge except diagnostic fee. Then they gave my husband a $15.00 veterans discount.Then they charged a $13.50 environmental disposal fee and there was nothing to dispose so was told by Cory the charge was for paper and such. He could care less when I called and told him I would never be back.Said that I was fine and I could call Billy the owner very rude young man

My husband and I went to Nissan of Rivergate to look at a new 2022 Kicks. We had been thinking of trading our Honda CR-V which was really too large for us. An extremely nice young salesman, Jordan Gannon, showed us a Kicks and we test drove it. We really had no intention of trading that day; but he was extremely knowledgeable in all of the car's features and functions and very friendly, so much so we fell in love with the car after realizing it was much more aligned with our needs and was the right price. We did the deal and are very satisfied. If you visit Nissan of Rivergate and work with Jordan, we feel you will be served well and will not be disappointed.

Been looking for a 2021 Rouge and got all excited when I saw what we wanted on the lot. That is until I saw the limited supply fee taped to the window. $2999 cause they have a car that should be there. I mean they make enough money off the cars so they add a fee on top of that!!!??? I was told this is corporate approved. So if that’s true why isn’t it figured in on the invoice that’s attached to the car?? Price gouging at its finest.

Nissan of Rivergate’s Customer Communication and Customer Care is Impeccable! Derek was so considerate of our needs we will definitely will refer family and friends here. Derek found our car and when it arrived he’d called us and texted a picture while it was still on the delivery truck! What a great experience at Nissan of Rivergate. The atmosphere there is so friendly and you get that home town feeling.

Great experience with the sales team. Nikki was very helpful and I will certainly be back to this location for my next purchase. They care about their customers and are not pushy like most of their competitors!

So, I have been looking to buy a truck. Going back and forth from Ford Ranger to Nissan Frontier. Finally I decided with Frontier. So I started looking. Called a few dealerships and was given some bogus numbers added to the MSRP. NO discounts. I am not going to name those dealerships. Finally two days ago, I stumbled upon this frontier that the Nissan of Rivergate had. I called and Justin answered. I was to the point about the driveout price and Justin answered straight up. No run arounds. I was happy about it. We agreed upon the price and than I asked him about the financing APR. And again he was right on the point. No nonsense , no pressure of any kind. From the first call to the last one, which happened within 2 hours, I had closed the deal. Thank you Justin for an honest transaction. I picked up the truck today. David helped big time on the paperwork. I was out the door driving my new truck with a broad smile in less than 75 minutes. I will recommend this dealership to anyone and everyone with my full heart. Being a Spock fan, I want to say " Live Long & Prosper " Nissan of Rivergate. I will certainly deal with this dealer before going any where. Thank you very much.

They can not fix my daughter in laws car it has been there for over a week very poor customer service no replacement car the car is under warranty

Dewan was very knowledgeable and professional. A real down to earth guy with who I could really relate to So happy to be driving away in my brand new vehicle!

Today I went to NISSAN OF RIVERGATE, my car was acting up it’s a 2011 PATHFINDER AND I LOVE THE SUV, the dealership was busy and I didn’t have an appointment but ther were very kind and made me feel at ease. I want to give a shout out to them ,TED WILLIAMS, ANDREA ,THE GIRLS THAT CHECKED ME OUT, MY ADVISOR AND SHANNON ANDREWS, I got great service and would not go anywhere else. My name is Tamara Madden and I have been going there for years