Dale Earnhardt Jr. Chevrolet

Found a deal online for $29,820, including a Dale Jr discount of $3,980 and Consumer Cash discount of $6,000, both offered on the website, not discounts I had to dig to find. There was also a Specials button which I clicked and an additional $1000 discount was offered. No fine print indicating either of these discounts were conditional. I entered my cash down amount and finance terms, the only options I was able to choose/change. Nothing else in the offer could be changed I clicked Submit and waited. I was contacted the following day by Aaron Hicks. Aaron called what I submitted my “offer” to which I explained that the Dale Jr. website already had the internet price and discounts and all I was able to enter was cash down and finance terms. This wasn’t my “offer” but rather my agreement to the deal presented to me by the website. I had to explain this to Aaron several times as he kept referring to it as my “offer”. When he took a closer look at the details he tried to explain not all customers are eligible for the discounts listed. I asked where that was stated. He couldn't provide an answer. He told me I would need to come to the dealership to complete the paperwork and pick up the vehicle. I explained to him his website stated we have the option to complete the purchase online and have the vehicle delivered to us and that the sales person we had spoken to the previous day even told us he would be the one delivering the vehicle and we would sign the paperwork in our driveway. Aaron responded that could be done but there'd be an additional charge to do that. Again, nowhere on the website does it state there's a charge for this service. Aaron also stated part of the difference in price was due to “dealer accessories”. He told me he'd go to the vehicle and check what accessories had been added and that I'd have the option to have them removed. During our second phone call,he brought up the dealer accessory charge (never mentioned what the accessories were). I told Aaron I wasn’t interested and would like them removed. Aaron responded it would cost $250 to remove the accessories and we'd still have to pay for them since they were already paid for by the dealership. So instead of being able to remove them as promised during the earlier phone call now it would cost even more to have them removed. I was told one thing during the first phone call and then told something completely different during the subsequent phone call. I was placed on the phone with another sales manager, Matt, who continued to argue the price and discounts provided by their website. I told him all I wanted to do was purchase this truck, which I had confirmed was on the lot and available, for the price provided by their website which only allows me to enter cash down and finance terms. Everything else is automatically provided by their system. I understand taxes are estimates and tag and title are added on and was agreeable to paying those but I wasn;t inclined to pay the additional $1900 they were trying to add to the price offered on their website. Matt explained there were disclaimers on the website stating there could be additional charges. I told him I hadn't seen such disclaimers and asked him where they were. He responded he was sure they're somewhere on the website but couldn't provide the exact location of this information. I looked through the website for these disclaimers before clicking the submit button and since speaking with Matt and still cannot find them. So basically, I went onto the Dale Jr. website, completed their online purchase steps, entering only the cash down amount and finance terms, and clicked submit. I didn't try to haggle the price of the vehicle down anymore than it was already advertised at because I thought that was a great deal. At one point one of the staff tried to place the blame on GM and their restrictions with the dealers. This experience has turned me away from Dale Jr. Chevy and GM.

I started researching Chevy Silverado trucks recently and came across the Dale Earnhardt Jr Chevrolet website. They had great deals on their website and a wide selection of Silverados. I decided on a couple of listings but wanted to see them on the lot so my wife and I drove to Tallahassee to look at them. One in particular was advertised for $29,820 on the website and I confirmed it was still available on the lot. We spoke with one of the sales people and told him we were interested but were likely to purchase the vehicle through the website because of the deal available through it. He did offer to check on that before we left the lot. He checked on it and even brought out one of the sales managers, Barbie Jordan. The price that was offered to us on the lot was a few thousand dollars more than that on the website. Barbie offered several reasons for that but none of them were very convincing to us as to why we should pay a few thousand more in person when we could complete the deal online and have the truck delivered to us, as advertised on their website and confirmed by the sales person who told us he would be the one driving the truck to us and we could sign the paperwork in our driveway. So we left the lot, went home and followed the steps on the Dale Jr. website. The deal online was for $29,820. This included a Dale Jr discount of $3,980 and a Consumer Cash discount of $6,000. Both were automatically offered on the website. They are not discounts I had to dig around to find. During the process there was also a Specials button which I clicked. The special that popped up was an additional $1000 discount. There was also no fine print indicating either of these discounts were conditional and the website automatically added them to the deal. So I entered my cash down amount and my finance terms. These are the only options I was able to choose or change. Nothing else in the offer could be changed by me as a customer. I clicked on Submit and waited to be contacted by someone at the dealership. I was contacted the following day by Aaron Hicks. I may be wrong but it seemed Aaron hadn’t really reviewed the submission prior to calling because he was unsure of the details. He called what I submitted my “offer” to which I explained that the Dale Jr. website already had the internet price and discounts and that all I was able to enter was my cash down and my finance terms. So technically this wasn’t my “offer” but rather my agreement to the deal presented to me by the Dale Jr. Chevy website. I had to explain this to Aaron several times as he kept referring to the numbers I entered as my “offer”. When he took a closer look at the details he then tried to explain that not all customers are eligible for the discounts listed on the website. When I asked where that was stated he could not provide an answer. He also told me that I would need to come to the dealership to complete the paperwork and pick up the vehicle. I explained to him that his website stated we have the option to complete the purchase online and have the vehicle delivered to us and that the sales person we had spoken to the previous day even told us he would be the one delivering the vehicle and we would sign the paperwork in our driveway. Aaron responded that could be done but there would be an additional charge to do that. Again, nowhere on the website does it state there is a charge for this service. Aaron had also stated that part of the difference in price was due to “dealer accessories” on the vehicle. He told me he would go to the vehicle and check on what accessories had been added and that I would have the option to have them removed if I didn’t want them. During our second phone call, after he had checked the vehicle, he brought up the dealer accessory charge (never mentioned what the accessories were). Fortunately we had taken a photo of the window sticker when we were on the lot the previous day and could see the list of the added accessories. I told Aaron I wasn’t interested in them and would like them removed. To this Aaron responded that it would cost $250 to remove the accessories and we would still have to pay for them since they were already paid for by the dealership. So instead of being able to remove them as promised during the earlier phone call now it would cost even more to have them removed. I understand that the accessories are door trim, window tint, and tire nitrogen, but I was told one thing during the first phone call and then told something completely different during the subsequent phone call. I was finally placed on the phone with another sales manager, Matt (never provided his last name), who continued to argue the price and discounts provided to me by their website. I told him all I wanted to do was purchase this truck, which I had confirmed was on the lot and available, for the price provided by their website which only allows me to enter cash down and finance terms. Everything else is automatically provided by their system. I understand that taxes are estimates and tag and title are added on and was agreeable to paying the additional $413.55 for those but I was not inclined to pay the additional $1900+ they were trying to add to the price offered on their website. Matt explained that there were disclaimers on the website stating that there could be additional charges. I told him I had seen no such disclaimers and asked him where they were. He responded that he was sure they are somewhere on the website but could not provide the exact location of this information. I have looked through the website for these disclaimers before clicking the submit button and since speaking with Matt and still cannot find them. So basically, I went onto the Dale Jr. website, completed their online purchase steps, entering only the cash down amount and finance terms, and clicked submit. I did not try to haggle the price of the vehicle down anymore than it was already advertised at because I thought that was a great deal. It apparently is a deal too good to be true because staff at Dale Jr. Chevy was not willing to honor the price provided by their website. At one point one of the staff (either Aaron or Matt, I can’t remember) even tried to place the blame on GM and how they set things up for their dealers. I don’t know who’s to blame but this experience has not only caused me to not want to deal with Dale Jr. Chevy but also to not want to purchase a Chevy at all. I have been a lifelong Chevy owner. I still own a 2005 Chevy van and have had several other Chevy vehicles over the years. I think I’ll be shopping Dodge or Ford instead.

Repair department still has not fixed my brand new cars squeaking breaks.

Excellent service.. keep up the good work. .........................

I highly recommend this dealership to anyone seeking to purchase a new vehicle. Damon Cooey was an excellent salesman. I never once felt pressured throughout the buying process. All of my questions and concerns were addressed to my satisfaction. The sales manager worked with me without pressure as well. She ensured that my pricing needs were met and did not try to sway me from them or oversell me anything. This was a great experience. I highly recommend this dealership.

Pleasant employees and atmosphere service was great employees had smiles

Great experience I enjoyed working with Andrew Griffie

Not well at all. Had to wait after car was dropped at 12:00. I returned at 4:45 to pickup my car and it was ready after only needing an oil change.

Dishonest dealership. Cars on website are not as they are listed. It is a bait and switch. We found a car online that we were interested in. Even though their website listed it as in Tallahassee we called and asked to confirm the car was in Tallahassee and we could look at it. We made an appointment and went to the lot and the car was not there (it wasn’t ever in Tallahassee). Three days later, we called to look at another car and they did it again. We picked up on the game and realized their tactic was to get us on the lot and then offer to show us other vehicles. After talking to other people we learned this dealership is known for misrepresenting what is on the lot with their online listings. The same day we went to another dealership; their website listed the exact cars that were in their used car lot. Just not worth the game and run around Dale Earnhardt Chevrolet.

These people are scammers!!!!! Do not go there. I went in to look for a truck and all they wanted me to do was buy a truck I didn't want. I just left after feeling pressured. Then I find out three weeks later that they ran my credit without my persmission! I will recommend to everyone to not do business with them. PLEASE DON'T DO BUSINESS WITH THEM!!!!!!