Lexus of Tucson - At The Automall

(230 reviews)
Visit Lexus of Tucson - At The Automall
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (520) 448-2139 (520) 448-2139
Used (520) 448-2127 (520) 448-2127
Service (520) 526-9453 (520) 526-9453

Reviews

(230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Tucson - At The Automall from DealerRater.

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Ken and Jerry are a lot of fun to work with. Also a...

Ken and Jerry are a lot of fun to work with. Also a shout out to Adam for his help. Also Kaleb for giving us training on the entertainment system

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wow, this transaction was seamless! Perfect job by a...

Wow, this transaction was seamless! Perfect job by a wonderful salesman, Chris Andrews, I can't give Lexus of Tucson at the Automall higher praise. I've never had such a pleasant experience purchasing a vehicle before. Kudos Chris!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

ES 350 Purchase

It has been a great pleasure purchasing our 2017 ES350 from Royal Lexus at the Auto Mall. We stopped by the dealership to look at used Lexus. Kris Bowman came out and asked us if he could help. We told him we were just looking and he asked a few questions which were not pushy kind of questions. He really made us feel comfortable. Just by asking us those simple questions, he said if you would like I have a car that just came in and it sounds what you may be looking for and if it would be ok to show it to us. We said sure, When he went to get the car my wife and I were kinda reluctant. When he came around the corner with the car we both said wow this may be it. The exterior/interior color, low mileage and the price range was what we were looking for. Kris Bowman asked the right questions and most importantly listened. He explained all the features without be pushy. Thank you Kris you sold us the car and we are very pleased with it. Rick Morreale made the finance part super easy and quick. He was very honest and explained options available to the loan and did not try and sell us options we did not want. If you are looking for a good used Lexus I would recommend Royal Lexus of Tucson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Repeat Customer

Just got my 2020 NX300 from Lexus of Tucson - Auto Mall and love it! This dealership is AWESOME! Everyone is very helpful and made things easy and fun. Don't see Caleb's name on this page but he was also very helpful with the technical aspects of the car. This is, by far, the best dealership in Tucson!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Royal Repeat Customer

Purchased a 2016 Lexus ES,Everyone was great.Salesman Ken Schultz was most helpful with this automobile purchase,also worked with Rick Morreale to finalize this deal.Would recommend this dealership to family,friends and co workers.Great customer service from all! I thank you greatly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

great Experience

Just purchased an RX 450 hybrid. George Karahalios was my sales person and it was an outstanding experience from beginning to end. The whole transaction could not have been smoother. No pressure, no excessive sales talk, just down to earth, Straightforward communication. Damon the IT tech who explained the features of the car was very knowledgeable. Rick in finance also great to deal with. George also knew the features of the car inside and out. Knee how the model changed over the years and really knew all the current electronic safety features. When I’m ready to buy my next Lexus, I’m calling George straight away. He is my go to person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Just purchased an RX 450 hybrid. George Karahalios was my...

Just purchased an RX 450 hybrid. George Karahalios was my sales person and it was an outstanding experience from beginning to end. The whole transaction could not have been smoother. No pressure, no excessive sales talk, just down to earth, Straightforward communication. Damon the IT tech who explained the features of the car was very knowledgeable.. Rick in finance was great to deal with also. George also knew the features of the car inside and out. Know how the model changed over the years and really knew all the current electronic safety features. When I’m ready to buy my next Lexus, I’m calling George straight away. He is my go to person.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is my second purchase from Lexus of Tucson. I...

This is my second purchase from Lexus of Tucson. I purchase a 2010 Lexus ES 350. I looked up any cars over a few days I should have gone here first and save myself the trouble. The service I received with excellent. Value I received for my money was excellent. You're in the market go here first you won't be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Finally found the one!

I knew what vehicle I wanted when I walked in the door. Everyone we encountered went out of their way to help. No pressure, they were professionals and went out of their way to help make the sale work. An all around pleasant buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We went to buy a used a vehicle and Christopher Andrews...

We went to buy a used a vehicle and Christopher Andrews was the Sales Associate that assisted us with our purchase. From the moment we met him he made us feel very comfortable and welcoming. He showed us the car (he had it all ready for us to see) and we knew that was the vehicle for our family. He provided us all the numbers for how much the vehicle would cost out the door. He afforded us the opportunity to take the vehicle home overnight to see if really liked the vehicle. We took the vehicle back and said we would be in touch. Christopher did not pressure us at all, answered all our questions and was so helpful. He is the consummate professional. We purchased the vehicle and have never been more pleased. He truly made the car buying process so easy. We cannot wait to go back to see him for assistance with our next vehicle purchase. In addition, the entire Lexus of Tucson Auto Mall staff was amazing in helping with facilitate our purchase. Rick Morreale made the closing a fun and interesting experience for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.