Sheehy Toyota of Fredericksburg

The service received from Lauren, my advisor when I had my car detailed at the dealership was outstanding. She was courteous, delivered on what she said she would do, and communicated with me as she said she would. She cares about the customers! The people who detailed my car did an outstanding job as well. A big shout out to them!!

Service advisors always stays on top of things and always makes sure the work gets done to customers vehicles and porters are very good hard workers!

I had a question about my car and my rep went to ask a mechanic to see if he could find out what cause my car to do what my concerns are. My rep did not find anything and put it on the computer but still asked the mechanic for me. They told me later I can leave it for a day so they have more time with my car. I appreciate all the help and concern

All my service appointments have been a good experience. The only thing that keeps this review from not being 5 stars is not being able to get an appointment within a weeks time frame.

Service Rep. Tarron Williams courteous, professional and of a demeanor consistent with reps. at other Lexus Dealer service. However, delay of shop in servicing our Lexus was unacceptable. Appointment for 9:45 am was met promptly. Vehicle to be completed by or before 2:00 pm. No rush since we were shopping and planned to return by 2 pm. We returned at 1 pm. Only oil change, tire rotation and visual brake inspection to be performed. If service was going to be perform at 2:00 pm, why agree to 9:45 am appointment? Vehicle was ready at approximately 4:30 pm. By phone we agreed to cabin filter. Vehicle then ready at 5:50 pm. We had already returned home after waiting in your lounge for 2 hrs. from 1 to 3 pm. I chose Sheehy Toyota due to Lexus dealer absence in Fredericksburg. Disappointed.

Great service department specialy my service advisor Josh Rodriguez. He is always been helpful in resolving my car issues and concerns. Always a great service there.

Wanted to schedule an appointment to preform a recall service on my 2019 Camry hybrid, asked for a loaner vehicle while my car being serviced, first they said Toyota will not allow a loaner for that type of service, called Toyota corporate was told I should be able to get a loaner car and the dealer will bill them for it, called back and told them what Toyota corporate said and they changed their story to we will try to accommodate you if there is one available when you drop your car off. Called Jack Tailor Toyota of Alexandria, they ordered the fuel pump, made an appointment and reservation for a loaner vehicle completed the recall service in 3hours, was planning to purchase a new car soon, will not consider Sheehy they were a great company under the old name (Rosner Toyota) know they are awful

I’ve heard and seen that the service department is crazy busy, but their service was rapid and pleasant.

Courteous, efficient, knowledgeable, Sheehy is a one-of-a-kind dealership with great people fully committed to supporting the best product on the market. Sales, service, parts, and the admin staff are the best locally and I’m sure some of the best in the industry. You won’t be disappointed at Sheehy Toyota.

Josh was great. He and Carolyn made our service visit excellent. Very trustworthy and the prices were more than fair. Highly recommend.