Reviews
Excellent service department and service representatives....
Excellent service department and service representatives. Work done on time, provided transportation, friendly - Lauren Andrews service representative
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Aarmstrong5, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Sheehy Toyota of Fredericksburg
Make appointment, show up, wait, get car when promised...
Make appointment, show up, wait, get car when promised and service seems to be done right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jwayne3, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Sheehy Toyota of Fredericksburg
Fantastic service, fantastic attitudes, and understanding...
Fantastic service, fantastic attitudes, and understanding of customer needs. The service department and the sales folks are great. Only area of improvement would be sales inventory
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tom03698532! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
Josh in the service department was beyond helpful and...
Josh in the service department was beyond helpful and professional yesterday when my Highlander was in for service and Recall fuel pump replacement. It was a pleasure meeting him! Commendations to Josh!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cmassey5, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sheehy Toyota of Fredericksburg. We are always more than happy to assist you if anything else comes up. Take care!
Always has my interest as their first concern! Made sure...
Always has my interest as their first concern! Made sure that our van was ready to go and safe!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Howlettcp, thank you so much for your positive comments about Sheehy Toyota of Fredericksburg! We are always more than happy to assist you if anything else comes up. Take care!
Chris was great at coordinating my service. He was...
Chris was great at coordinating my service. He was hindered by a slow service team. I learned they need air conditioning. I was there 3+ hours. Seems they would make more money if people worked in a reasonable environment. Mask mandated for all. I had to wait outside for 3 hours in the heat. That won’t happen again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Anon, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Twice I made appointments to have my car inspected or for...
Twice I made appointments to have my car inspected or for basic service. the first time it took over two plus hours to just get the car into service. The second time I needed the car so I had to ask for the car back as there were still three cars ahead of my car. I dropped it off at 0915 for a 0930 inspection appointment, at 1130 still three cars ahead of mine. Why make an appointment?
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
JT who was my Service Advisor was very professional, and...
JT who was my Service Advisor was very professional, and knowledgeable. Thanks for all the help!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Will, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! We are always more than happy to assist you if anything else comes up. Take care!
Love having Josh R take care of me. He does a great job....
Love having Josh R take care of me. He does a great job. My only complaint is the cost of the sensor. The dealership needs to do a better job of keeping cost low.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Rose Greco, we appreciate you taking the time to leave us this feedback.
Dealt with a number of employees there since Rosner days....
Dealt with a number of employees there since Rosner days. Always good to see the familiar faces. James King is always awesome to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sandyferris, we're happy you found our staff to be so supportive during your experience here at Sheehy Toyota of Fredericksburg. Please let us know if there is anything else we can do for you; we are more than happy to help!