Reviews
Jim Glasner was very professional and continues to be...
Jim Glasner was very professional and continues to be helpful even after my purchase! Did not waste my time and had the vehicles I was interested in ready to test drive. Will definitely use again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2busy, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! Please let us know if there is anything else we can do for you; we are more than happy to help!
I received a call prior to my appointment as a reminder I...
I received a call prior to my appointment as a reminder I needed to have my car at 7am with less than a quarter tank of gas . Got to the dealer on time and was told they couldn’t get the service I needed because the service tech that was on my appointment was off and that I had to come back the days day when he’s working. I didn’t appreciate that since I do not control who works when. I had an appointment and already had to take off work to get the services needed. Dealer ended up doing the work needed to the car but I didn’t appreciate how they wanted me to come back the next day even though I had an appointment just because the guy on my paperwork was off 👎👎
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello Orc, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
James King represents you very well. I plan to recommend...
James King represents you very well. I plan to recommend my friends who own Toyota cars to use the Sheehy in Fredericksburg and ask for James. I am puzzled as to why it now takes 10 days to get an appointment at Fredericksburg. Do you have other service centers in a Region as large as ours? If so, what is the issue because I have NEVER waited 10 days for an appointment! Regardless, James represents you excellently. Thank you, Sharon Killian
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sharon8799, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Shayne, thanks for an exceptional service experience....
Shayne, thanks for an exceptional service experience. Appreciate you understanding the family emergency and getting us in without an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi 2mrsgriffin, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Was ready for my appointment, got my car back earlier...
Was ready for my appointment, got my car back earlier than expected. Work was performed as requested, car was in good shape when I picked it up. I will return to this dealership for my next service needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kjjp1, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Bryan Davis was awesome. He answered all my questions...
Bryan Davis was awesome. He answered all my questions timely and helped us get the van we wanted. Who know these would be in such short supply. Crazy times.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Juno411, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Work not complete 3 trips plus when I have appointment...
Work not complete 3 trips plus when I have appointment still have to wait hours return 3 times for issues
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Williamdeane31, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (540) 507-0076 to speak to our manager directly.
Chris from the service department was amazing. The car...
Chris from the service department was amazing. The car came back as promised and on time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cosgrosr, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! Thanks again for taking the time to leave us this information about your recent visit. Take care!
We worked with William and he helped make the process of...
We worked with William and he helped make the process of trading in our Nissan for a Toyota so smooth. We are very pleased with this associate and the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Andrea Berry, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Sheehy Toyota excellent customer service. Was able to get...
Sheehy Toyota excellent customer service. Was able to get ride, at no expense to me. This was part of great customer service and good ride.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Keep up good work.