Reviews
Great service, as always! Our service representative...
Great service, as always! Our service representative communicated with us throughout the entire process and kept us informed of what we needed. Went above and beyond.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John, we're happy you found our staff to be so supportive during your experience here at Sheehy Toyota of Fredericksburg. We are always more than happy to assist you if anything else comes up. Take care!
Chris K. took good care of my 2004 Tacoma for its annual...
Chris K. took good care of my 2004 Tacoma for its annual service. Great, comprehensive communication before and during the service ensured complete satisfaction upon completion. Sheehan has a great service department!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Seg1, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very slow processing even with self finance. Stuck in...
Very slow processing even with self finance. Stuck in queue for financial manager sitting and waiting over hour
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi Cokapseven, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (540) 507-0076 at your earliest convenience to discuss how we can turn your experience into a positive one.
We were traveling and had a breakdown with our...
We were traveling and had a breakdown with our highlander. The service people at Sheehy Toyota were very professional and helpful .I would use them again. I’d recommend them to other’s. Thank You Sheehy Service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Painterman2011, we're happy you found our staff to be so supportive during your experience here at Sheehy Toyota of Fredericksburg. We are always more than happy to assist you if anything else comes up. Take care!
I always take my 2014 Camry back to this the dealership...
I always take my 2014 Camry back to this the dealership where I purchased it new. I think it has something to do with why I've never had a problem with this vehicle. I always know what's next on the maintenance schedule. Just bought tires and Josh, the service advisor, is a real pro. He kept me informed of the status of my vehicle, found me a coupon I could use, and even got my Camry washed!
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dad6pack63, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sheehy Toyota of Fredericksburg. Please let us know if there is anything else we can do for you; we are more than happy to help!
Five Star Service. Shayne W. kept my wife and I up to...
Five Star Service. Shayne W. kept my wife and I up to date, and accomplished all that we requested. Our car was ready within the time estimated. We're happy with your service. Thanks. David
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dewbmw2, we're happy you found our staff to be so supportive during your experience here at Sheehy Toyota of Fredericksburg. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thanks. David.
My experience was not bad. Chris gave excellent customer...
My experience was not bad. Chris gave excellent customer service. Thank you so much. Great!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cssmithers130, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Wait for 40K service was excessive. Cost of service too...
Wait for 40K service was excessive. Cost of service too expensive. Received less than 10% military discount.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Sparky, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please contact us at (540) 507-0076 so we can understand your situation better in order to try and turn your experience around. Thank you, Sheehy Toyota of Fredericksburg
Already been contacted by JT to come in and they will try to help me. Result is unknown. No firm commitment made.
Chris did an awesome job communicating & talking me...
Chris did an awesome job communicating & talking me through my car service process, I highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kduncan43, thank you so much for your positive comments about Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always clean and friendly staff. They need more options...
Always clean and friendly staff. They need more options for service without appointments. Their 7:30-8:00 am window is a not very reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Sienna, we appreciate you taking the time to leave us this feedback. Thanks again for taking the time to leave us this information about your recent visit. Take care!