Sheehy Toyota of Fredericksburg

(1,610 reviews)
Visit Sheehy Toyota of Fredericksburg
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–9:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–7:00pm
Sunday 12:00pm–5:00pm 12:00pm–5:00pm
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award
New (540) 418-7267 (540) 418-7267
Used (540) 418-7268 (540) 418-7268
Service (540) 870-0008 (540) 870-0008

Reviews

(1,610 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sheehy Toyota of Fredericksburg from DealerRater.

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My Service Provider, Mr.

My Service Provider, Mr. Tarron went over all the maintenance that my car was due at this checkup. He even asked if I had any concerns that I wanted him to check on. I let him know I wanted my front and rear wiper checked as well as all of my fluids in the car. Mr. Tarron gave me an estimate of the cost and time it would take to perform my services. He is always so kind, professional and knows just what I need for my vehicle. He also prepared me for my next service by letting me know what is due and when. I really enjoy working with Mr. Tarron and will not let those other guys wait on me! He knows how to treat a Customer who is getting up in age! Thank you very much Tarron! I will see you at the next service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Sophia.a.Williams60, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Terrible service, advisor would not return numerous calls

Terrible service, advisor would not return numerous calls checking status, detailing was not complete, safety concerns on coating on all rubber items, tires were not done well. Sheehey definitely needs to work on their customer service. Had to call Sales dept and ask if he would please find out status of my truck, he did thank goodness. Advisor was no where around when I picked up my vehicle. If this is what your dealership calls good service and a good detail job, Toyota and people in Fredericksburg are hurting for Toyota service. Still waiting for a manager to call me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Think my review says it all

Consumer response

Done

Staff was nice and easy going, would 100% recommend Jamal

Staff was nice and easy going, would 100% recommend Jamal cook as a salesmen, very straightforward, honest and does the best he can to get you in the vehicle you want.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Troy, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Sales

Jamal Cook salesman was very polite and professional. He made the transaction smooth and made sure I was informed about the car I purchased. I would highly Recommend anyone shopping at Sheehy Toyota to work with Jamal Cook.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gary, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Jamal Cook salesman definitely exceeded the norm.

Jamal Cook salesman definitely exceeded the norm. Way past professional, patient, kind, friendly!!! I would forever recommend Jamal Cook and Toyota Sheehy to everyone I run across!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

wwlogistics61716, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Service was outstanding!

Service was outstanding! Our vehicle was beyond our expectations. Edwin was very helpful and provided great communication.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

ricks_usmc, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

A busy place but comfortable if you need to wait for

A busy place but comfortable if you need to wait for service. Friendly professional courteous staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dee Jay, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Personnel who helped me were very professional and

Personnel who helped me were very professional and courteous and ensured there were no recalls on my vehicle. Thank them for doing an excellent job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Vincent, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Staff was kind, but what we were told should take less

Staff was kind, but what we were told should take less than an hour and a half took over two hours and 15 minutes even WITH an appointment. No coffee machine or free snacks, only basic bottled water offered. Was told there was a shuttle online, but no actual shuttle running at the dealership. No shops, stores, or restaurants close enough to walk to. With three kids this was not a good place to go. I will be choosing another Toyota dealership the next time I am forced to take my vehicle in.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wonderful place to buy a car.

Wonderful place to buy a car. People are very friendly and do not pressure you to purchase a vehicle. Salesmen are very patient when you ask a lot about the vehicle you are interested in. I would definitely purchase another car from Sheehey Toyota of Fredericksburg.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

mpatty500, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!