Reviews
My Service Provider, Mr.
My Service Provider, Mr. Tarron went over all the maintenance that my car was due at this checkup. He even asked if I had any concerns that I wanted him to check on. I let him know I wanted my front and rear wiper checked as well as all of my fluids in the car. Mr. Tarron gave me an estimate of the cost and time it would take to perform my services. He is always so kind, professional and knows just what I need for my vehicle. He also prepared me for my next service by letting me know what is due and when. I really enjoy working with Mr. Tarron and will not let those other guys wait on me! He knows how to treat a Customer who is getting up in age! Thank you very much Tarron! I will see you at the next service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sophia.a.Williams60, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Terrible service, advisor would not return numerous calls
Terrible service, advisor would not return numerous calls checking status, detailing was not complete, safety concerns on coating on all rubber items, tires were not done well. Sheehey definitely needs to work on their customer service. Had to call Sales dept and ask if he would please find out status of my truck, he did thank goodness. Advisor was no where around when I picked up my vehicle. If this is what your dealership calls good service and a good detail job, Toyota and people in Fredericksburg are hurting for Toyota service. Still waiting for a manager to call me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Think my review says it all
Done
Staff was nice and easy going, would 100% recommend Jamal
Staff was nice and easy going, would 100% recommend Jamal cook as a salesmen, very straightforward, honest and does the best he can to get you in the vehicle you want.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Troy, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Sales
Jamal Cook salesman was very polite and professional. He made the transaction smooth and made sure I was informed about the car I purchased. I would highly Recommend anyone shopping at Sheehy Toyota to work with Jamal Cook.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gary, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Jamal Cook salesman definitely exceeded the norm.
Jamal Cook salesman definitely exceeded the norm. Way past professional, patient, kind, friendly!!! I would forever recommend Jamal Cook and Toyota Sheehy to everyone I run across!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
wwlogistics61716, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Service was outstanding!
Service was outstanding! Our vehicle was beyond our expectations. Edwin was very helpful and provided great communication.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
ricks_usmc, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
A busy place but comfortable if you need to wait for
A busy place but comfortable if you need to wait for service. Friendly professional courteous staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dee Jay, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Personnel who helped me were very professional and
Personnel who helped me were very professional and courteous and ensured there were no recalls on my vehicle. Thank them for doing an excellent job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vincent, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Staff was kind, but what we were told should take less
Staff was kind, but what we were told should take less than an hour and a half took over two hours and 15 minutes even WITH an appointment. No coffee machine or free snacks, only basic bottled water offered. Was told there was a shuttle online, but no actual shuttle running at the dealership. No shops, stores, or restaurants close enough to walk to. With three kids this was not a good place to go. I will be choosing another Toyota dealership the next time I am forced to take my vehicle in.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Wonderful place to buy a car.
Wonderful place to buy a car. People are very friendly and do not pressure you to purchase a vehicle. Salesmen are very patient when you ask a lot about the vehicle you are interested in. I would definitely purchase another car from Sheehey Toyota of Fredericksburg.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
mpatty500, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!