Rick Case Honda

We have been customers with Rick Case Honda, for many years! Always a Nice and Professional Experience! Our Favorite Salesman has been Bob Garfinkle. His Smile and satisfying each time we have purchased Trucks and Cars and a suv. Thanks again! 🤗🥰👍🚘

I bring my vehicle for service and all of the service representatives are so polite and helpful. Wade is exceptional, honest and delivers. Thank you

This is for Rick Case Used Cars - in particular salesman Andres Amaya. I helped my recent college grad buy a used car. I purchased new tires for this car that had 30,000 miles, and the service department installed the new tires, so they KNEW OF THE PROBLEM I AM ABOUT TO DESCRIBE. Since then, my son moved to Jacksonville for work and took his car into a Honda dealer there for service where the tires were rotated. Let me preface this by saying that not once did my son touch the tires to fix a flat or anything. This was the first time that someone other than the people at Rick Case looked at the tires. It turns out, the front left tire was missing a rod and bolt to hold the tire on properly. These people have some nerve selling a car like that, not even disclosing this blatant safety hazard. If they didn't want to pay to fix it, they should have at least informed us of the issue. This is negligence, lack of ethics and pure sleaze. This just personifies every bad stereotype of a used car dealer/salesman. Clearly they didn't care about the safety of the driver (or others on the road) by selling a car KNOWING of this problem. They just wanted to make a sale no matter what the collateral damage could have been. I intend to report this to every agency possible. I know they will deny this, but what else do you expect from people with so little ethics?

I worked with Danny Guerra. I arrived in advance of a 7 am appointment time for recalls. The wait time was longer than expected, however, the repair of the car was the most important — worth waiting for. Danny initially offered a shuttle to my home — I declined and chose waiting. My daughter’s HRV is reliable again, and her pink rims were no damaged during the added tire rotation. The experience was pleasant, considering it started so early in the morning when most are grumpy.

Bought a used Infinity. Salesman had only one key at time but promised us a second one would b mailed out to us It never happened He ignored all our messages re the second key We finally contacted a manager who was able to get the salesman to respond to us The salesman said key was lost n they wouldn't give us the 2 ND key as promised He lied to us!! He is the definition of a lying used car salesman Would never buy there again!

This repair visit had one task to complete and it was done to perfection. A complicated sensor had to be recalibrated and that job gives immediate results upon driving. A mistake in workmanship on this part could impair your safe driving. The service advisor Melvin gave us complete confidence that we were in the correct shop to get the job done. Thank you

Bought a car here online ask for contract to be fax to me so I could review never received! Met salesman in parking lot about dark and signed paperwork and when I got back home I noticed that they added gap insurance 1000 dollars and theft insurance 500 Dollars I called them immediately and told salesman I wanted this cancelled he gave me finance manager cell phone number and used car manager cell phone number l have left several messages no one returns my call! They have caller ID so they know who's calling! It has been a month now! Still no response! I even told them that I was going to leave this review still didn't care! My next step is the legal system! You have been warned about this dealership! Don't buy here!

Purchase a CPO Honda 2018 with low mileage and outstanding customer service and customer experience with Shaun Victorin who made all go smooth and professional.

The service was fine. The problem was the employees inside the used car show rooms... it seems as though there’s a lack of supervision. Employees were yelling and screaming and cutting up . It was very unprofessional and this is not the first time this has happen.... On Sundays the used car showroom is a complete circus. I usually get my service done on Sunday. Please look into this..... it’s quite annoying.

Tony Pereira is an outstanding Service Manager whose excellent knowledge and broad experience is an asset to his employer as well as to the Customer