Greenway Kia West

Not a pleasant experience. When booking appt. I was told recall would take 2 hours, but when I arrived at 10:30am for my appt, Keira told me I would need to leave the vehicle overnight. She explained that the entire floor of the car needed to be pulled up so all seats taken out. Luckily an employee came by and when she asked him "it will be until tomorrow right?" He corrected her and said no it could be done today. She then says well we can get it done by 3pm. Then she was typing up my work order but also answering her phone, sending voice texts and I noticed my check in with her was taking longer than the other reps. Then after she printed my order she seemed confused and passed the papers to another agent but those were actually my work order. She was just over multitasking, making mistakes and taking way longer checking me in than necessary. Another client returned and was behind me and she also addressed him asking where was the tag she gave him. If you have someone you are working with, then please take care of them from beginning to end before taking care of the next person. And check with the service employees about the time the recall would take before incorrectly telling us for it to stay overnight. I live 40 minutes away and it would have been extremely inconvenient to have someone get me there and back.

I am really happy with the service I received from James at greenway KIA. He was very informative on each Kia model I looked at. I was xxxx bent on having Red seats and even when one KIA model was out of my budget he found me another one within my budget and had Red seats. I am satisfied with my purchase. Diego over in Finance was very welcoming and helpful as well. Thanks everyone!

Pretty good experience with James Brown. Usually buying a car is such a painful experience but they made it not so much.

Tony was very helpful, they were able to figure out the problem with my car and fix it within a day. I really appreciated the complimentary shuttle, it made my day easier. Love this service team will continue to go to them for maintenance on my car.

Tony the customer service employee is excellent he kept me informed at all times of what was being done to my car

This Kia greenway is my to go when i have any issues with my vechiel Best service

Triste greenway kia is my to go to, whenever i have any isssues. Excelente work

Triste greenway kia is my to go to, whenever i have any isssues. Excelente work

Very friendly nice guest service all the employees did good no take to much time

Brett was an absolute delight to work with but I would not recommend this dealership. My Kia Forte has been underwhelming from day one and Greenway Kia West has not been able to fully accommodate any issue I have had with it.