Love Chevrolet

Above all else I am sorry for the loss of your father. I am also sorry that you felt your experience at Love Automotive only warranted a two star review, however there are a few important facts to note. When retailing a used vehicle dealerships are subject to more requirements than when members of the general public sale to one another. All pre-owned vehicles must be inspected for safety and reconditioned to point that they are deemed safe for everyday driving. Also while the fact that a vehicle is used does not imply the same warranties that a new car would have, no reputable dealer wants to sell someone a vehicle that they are going to have problems with a have a member of the community feel like they got a "lemon." During the inspection process labor and parts costs are incurred by dealers to fix things found on the vehicle that may be worn, in a state of disrepair, or could lead to issues in the future. Considering the fact that the vehicle in question was a 2000 model there were some issues found that needed correcting. The costs of the inspection of the vehicle and the parts needed subsequently added additional costs to the vehicle above what we paid your mother for it. Also it should be pointed out that before your mother sold us the vehicle she offered to sell it to you and according to her you declined. As a private individual she would not have been bound to recondition the vehicle at all and you could have bought it "as is" directly from her and repaired all or none of the items we found at your discretion. Once again you chose not to do this. At the end of the day the lesson everyone can take from this is that while sometimes individuals may offer a less expensive price on a used vehicle there is a chance that it has not been reconditioned prior to sale the way a reputable dealer would and therefore unexpected expensive repairs could be necessary in the future. This factor should always be taken into account when shopping used vehicles from a dealer vs.. an individual and weighed in importance accordingly by the buyer.

Everyone at Love Chevrolet is concerned and very sorry that you didn't have a completely 100% positive experience when you visited our dealership recently. We strive to offer a friendly, professional, and low pressure experience when folks visit our facility and any of our team members will gladly get you all the information you need and answer all or your questions. It would seem that day that unfortunately someone was not close at hand outside to assist you and for this we sincerely apologize. Should you still have any questions or wish to discuss this further I invite you to email me personally if you like at dmcelveen@lovechevy.com and I will be happy to address your concerns directly. Thank you again for visiting and I sincerely hope to hear from you.