Reviews
Avoid this service location.
Avoid this service location. Spent $625 for repair of TPM, Transmission & Parking Brake service lights. Service intake was seamless. The admin gave great advise how to drop the vehicle off. All down hill from there. Service Manager Taeylor Stevens worse communications ever experienced. Days went by without an update, until repeatedly reaching out after the 4th day of zero responses. 7 miles from the repair shop the TPM error light came back on. 15 miles from the repair shop the vehicle died in traffic. After several minutes, I was able to get the car started and scarcely made it home. Minutes after dropping $625 on the problems, the car is not functional or safe to drive. A Jeep Cherokee being repaired by the Jeep shop foreman, according to Taeylor - why? During our first conversation Taeylor asked for a list of recent repairs, to which I provided (I thought this was odd). The repairs were done by Firestone within 2 weeks of this service and included engine mounts, 4-tire replacement and wheel alignment. When the final bill was complete, these 3 recommendations were made from Larry H. Miller. When I asked Taeylor why they would recommend services I told him were done 2 weeks prior, he tap danced and then answered we just put them on the service tickets as recommended - how does that make sense?!?!? I sincerely believe zero work was done on my Jeep and this shop ripped me off. Will they refund the money, most likely not! If you want your money's worth DO NOT take your car here!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Tim, for taking the time to provide such detailed feedback. We’re truly sorry to hear about the issues you experienced with your service visit and the subsequent challenges. It's disappointing that your visit did not meet expectations, and we take your concerns seriously as we strive to make every experience a positive one. If we have not connected by the time that you find this response, please reach out to me directly. I hope to hear from you soon. - Joe Owens, General Manager, (520) 258-6002
Joe - thank you for the response. The only actionable plan your service manager suggested was that I use my insurance to have the car towed back to your location for further evaluation. So the solution to blowing $625 at your service station was to spend more money? The car never stalled in traffic prior to your mechanics dealing with it. And the issued it was brought in for still exist. But your recovery solution is to spend more money so your team can fix their mistake? Hard pass! Business integrity suggests you extend an offer that doesn't cost your client more than it already has. A canned public response is not service recovery. If you're not going to refund the money, the least you could have done was get the vehicle back to your location at your own expense, since your team caused the issues at hand. Thank you for nothing Joe!
We had Mikey and it was the best experience with him !
We had Mikey and it was the best experience with him !! Highly recommend! A + 5 star for the experience in this dealership. Straight forward and no hidden fees and not pushy to buy extra insurance or other things.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Horrible experience on both customer service and vehicle
Horrible experience on both customer service and vehicle service. My initial appointment was rescheduled less than and hour before my car was scheduled to be looked at. On two occasions I was told my vehicle was ready for pick up so I drove to the dealership (40 minutes from where I live) only to find out the vehicle was not ready. Spent an astronomical amount of money. I have since had another mechanic look over the services who believes that the car was misdiagnosed and the two of the three parts replaced were unnecessary. I have also made THREE attempts to contact the dealership (general manager, service manager, and service tech) to follow up with no response.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Megan, I’m very sorry to hear about your negative experience with both our service and communication. It sounds like we've fallen short of meeting your expectations, and I appreciate your effort in trying to reach out to us. I want to make sure we get this resolved for you, so if we haven’t already spoken by the time you find this response, please contact me directly. I look forward to hearing from you and straightening this out. - Joe Owens, General Manager, (520) 258-6002
My service was poor, but when I went to Joe Owens, the
My service was poor, but when I went to Joe Owens, the general manager things got done right and done fast. Super service recovery!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Alex, thank you for your feedback and for allowing us to make things right, I was happy to assist. If you need anything further, please feel free to reach out to me directly. I look forward to ensuring your future experiences with us are always great. - Joe Owens, General Manager, (520) 258-6002
We experienced a major issues with our car.
We experienced a major issues with our car. Taylor did amazing job of keeping us informed of the progress. He was more than helpful! His calls were very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thanks so much for rating us so high! Be safe on the road!
Gerry does not keep promises Or return calls.
Gerry does not keep promises Or return calls. Gerry may be the worst salesman. I have ever dealt with. Stay away
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dan, thank you for taking the time to leave your feedback. I would appreciate the chance to speak with you about your experience. If we have not connected by the time you find this response, please contact me directly. I look forward to resolving this together. - Joe Owens, General Manager, (520) 258-6002
Joe always helps me with my needs.
Joe always helps me with my needs. I am very thankful to see him at Jeep crystal store I will be buying here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I recently stopped in to look at a used Mercedes they had
I recently stopped in to look at a used Mercedes they had for sale and Joe and this team were great! Thanks LHM Chrysler Tucson.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Joe helped me get our company car .
Joe helped me get our company car . Exactly what we needed and smoothly executed the purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Top Notch!
Top Notch! Brings knowledge and leadership to sales teams. No obstacles to big or too small for Joe. Highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car