Galpin Ford

Mike Moses was clear, concise, honest and did not waste any time. He did not apply any unwanted pressure and made the whole experience easy and enjoyable. This is a fantastic and consistent car dealership. Thank you!

Mike was very informative and friendly, giving honest recommendations, making the process easy and enjoyable. He did not waste any time and did not put any pressure on us.

Michael has been very kind in offering different cars and options, to me it seems like he cared more about what I should by rather what what car he must sell to me. Very kind person.

So thankful to have had Vic Arakelian as our salesperson. He went out of his way to get us a wonderful lease deal on our 2014 Ford Escape. We couldnt be happier!!

The representative Curtis Cressall was very nice. He is a great guy that gives you what he says he will. I was very happy with the buying of two cars from Galpin ford last night.

It took me 3 visits to finally reach a deal with galpin over the 2014 gt mustang i purchased in November 2013. The second time i was in there i really disliked the sales guy, when going over a trade in i had he kept saying "Mitch" owed him a few favors and he could talk him into getting me 100 to 200 dollars more for my trade. It got really annoying when he kept bringing that up, what does some favor a guy owes you have to do with me getting a fair price on a trade in? A few sales guys had no idea what the mustang was equipped with when i asked about certain features on the vehicle. (i had done my homework so i knew what i was buying) The finance managers or floor managers seem to get annoyed when dealing with you over the vehicle. After that second failed visit, i left to Miller Nissan and left with a brand new Nissan Maxima which might i add the whole experience was smooth. I even remember the guy who sold me the car Kenny! excellent service from them at Miller, no attitude from anyone or grumpy faces. The only reason i went back to Galpin at north hills was because they had the best selection of mustangs and i really wanted one. I had even drove down to Montebello Ford to look at their inventory but it doesnt compare to Galpins. If any other dealer had better inventory id be pleased to do business with them. My third visit at Galpin was not pleasurable either, again haggling with them over getting a fair price on trade in (Maxima i had purchased) and the guys getting upset saying "you expect us to pay you to drive the car or what". First of no, i do not! i was looking for a fair trade in value as compared to KBB on a practically pristine Maxima. I understand you want to make money but i want a good if not fair deal also. Even as an X-plan member it did not work, the finance manager removed that option saying it could not be done even after telling me that i was getting the "red carpet deal". After taking me to his office i was annoyed and wanted to leave but i could not get my deposit back so basically had to force a deal somehow with them. I could go on but i simply just do not recommend the dealer. Its as if they did not want to sell me the car, i have excellent credit and can afford it, so i dont know why they make it seem like my business is a burden. Do yourself a favor check out other dealers before going here id say make it your second or third option. Compared to the experience at miller nissan which i give a 5 out of 5 to id give galpin a 3 or 3.5 at best. They are still better than community chevrolet at burbank tho, now that place is a 2!

Curtis Cressall delivered extraordinary customer service. He went above and beyond to make sure we left with the car we wanted.He was very friendly and made us feel very comfortable. I am very pleased with the service he provided and extremely happy with the cr we got.

We bought a new car today and we think Josh and Michael Moses are the greatest salesmen ever! We can't wait to buy our next car from them again. They were very knowledgeable about the cars we liked and they were serious about our needs and finances. They tried to actually help us rather than just sell a car.

I have to say I was very impressed with my experience at Galpin! The sales rep I met with, Ivan Ramirez was exceptional! He was very non pushy and a great listener. Totally understood what I was looking for and had almost all the answers to my questions. His understanding of automobile capabilities was very impressive. He also was very helpful in lining up the best options that I was able to review and discuss with my Husband. If I ever come back to Galpin, I will be asking for Ivan as he is the type of person you want working with customers. Thank You Ivan Ramirez for all your help and for the great FOrd Edge

Dana Singleton ( Salesman ) gave me the best service I have ever received. He went out of way to please me and my family. Making sure I was completely happy and comfortable with the car I was getting without the feeling of being pressured into buying a car. I had originally walked in with a terrible situation in my hands. My father and niece finance a car through another dealership. Long story short they got a really bad deal. I was willing to help them out, by trading in the car and taking on the negative equity. At the moment I was already looking into buying a car for my family. So I figure why not. Before I went to Galpin. I had gone to other dealerships. The service was terrible. All they were trying to do was sell me a car. They weren't willing to hear me out or answer any of my questions. Completely ignoring my purpose. However when I went to Galpin. It was a completely different experience. Dana was very attentive, answering all my questions and concerns. Giving me honest feedback. Offered any possible solutions he could think of. At the end of the day, no deal was able to be done. That's how bad of a deal my dad and niece got from the car they finance. But Dana did everything in his power to help us out. Even after that he kept in touch. Making sure everything was fine. I was so impress by his service that I decided to purchase my first car with Galpin. Dana made the whole process smooth and easy. Dana Singleton has made me a Galpin customer for life. I will be recommending everyone I know to Galpin. Thank you Dana for everything you have done for us.