Les Stanford Chevrolet Cadillac

I have used this dealership 3 times since purchasing my 2023 Bolt EV. Each time I have requested the dealership to diagnose a clunking noise coming from the passenger side rear area. The 1st time I was told I’d need a separate appointment for this. I made the 2nd appointment to coincide with my 7500 mile maintenance. When I picked up the vehicle, I was told they didn’t have the car long enough to figure out the problem, they would need the car for an entire day. I scheduled a 3rd appointment, well in advance, to diagnose the clunking and a new rattle in the dash, along with my 15,000 mile maintenance. The appointment was made online and I was quite specific about what I needed done. When I arrived, I was informed that the dealership would now need to have my vehicle for 5 to 7 days, but since they didn’t have any loaners, they couldn’t fix the problem….again. My service rep, stated that they would set up another appointment if I wished but he never followed through when I picked up my vehicle. Additionally, while I was at the dealership, I stopped by the parts department to inquire about a camera for my car. They could have in stock within a matter of a few days. I asked about the installation cost and was told to talk to a service rep! The parts person couldn’t pick up the phone and call my service rep? When I returned later in the day to pick up my car, the service rep made no attempt to schedule another appointment as he indicated he would do, no one from parts spoke to my rep about installing a dash camera and the associated costs and for the second time, my vehicle wasn’t even washed. I want to use this dealership but it seems they are not interested in vehicles other than Corvettes. The dealership doesn’t seem to feel they need my business. Perhaps it’s time to go elsewhere.

This service location is closest to my home. Taking my vehicle for repairs has provided a quality service delivery.

Ali Raed?s and his team were exceptionally! I would recommend everyone go to them. Period.

My Experience With Les Stanford Will Always Be Supreme Excellence. I Always Feel As Tough I Am Their Favorite Customer.

Very nice and friendly attitude, patient and support service from whole team, including sales person, manager, clerks, and purchasing person.

I visited for oil change only.because Diagnostic test too expensive for my 2016 cadillac

Went in for a oil change and tire rotation mike was my service advisor very professional and down to earth. Made a great an easy transition. Thanks Mike

Ali and Merna at the dealership provided exceptional customer service, making my experience truly outstanding. Their attentiveness, knowledge, and friendly demeanor made the entire process smooth and enjoyable. I appreciate their dedication to ensuring customer satisfaction, and I highly commend Ali and Merna for their excellent service.

Service was prompt and courteous. It was clean and comfortable with good seating area to wait.

They went over and beyond to help me with my problem!!! I will most definitely bring my truck there every time